Redwood Credit Union

"I've heard and read good things about RCU. I went ahead and proceeded to work with them in getting a personal loan. The Website will have you fill out an application online, saying someone will get back to you in the next 48 hours. Nothing. Just got declined for no reason and no communication from a banker. The next day at end of day, A banker by the name Jesus V. reached out to say that this can be underwritten and turned. I was told to review the rates and call him back the following day. 5 days, 8 missed calls and 3 voicemails later, NOTHING. Wasted my time. Adversely recommended Redwood credit union. If you do go, don't work with Jesus, totally wasted my time and credit."

"Very unfriendly staff, I was there for my appointment. Felt like the guy who was assisting me was not happy to see me there. He was not responding to any of my question or clearing any of my doubts. He said you can call customer care or do fill application online. So my question is, why you have a branch there. I don’t understand . I have a banking with Wells Fargo from multiple years. There customer service is excellent. They are well trained professionals."

"Professional but incompetent. I called to find the criteria to open a saving account for mother and I was told a valid passport or DL and SSN. I presented a valid passport and SSN and she was denied an account. I called a Redwood representative to file a complaint and verify the documents needed to opened an account and of course the representative was shocked. I received an appointment to open an account over the phone by another branch. I could have argued my point but who wants to do business/ bank with an incompetent team. Very poor first impression."

"This location does not have coins or smaller bills at all; the only cash you can get is through the ATM. Was really excited that there was finally going to be a branch next to me only to be disappointed that I can't even get laundry money here. Seems like kind of a pointless location. Should just be a stand alone ATM not take up a whole building considering it isn't a real banking location."