The Wilson

"I write the occasional review as I have time and see fit to do so. So believe me when I say that I recently experienced the single most Best customer service interaction since I arrived in the Bay Area 7 years ago. I had the pleasure and good fortune while seeking a special new place in SF to call “home”. The young man whom I speak of is Dysrel ( apologies if spelling incorrect), leasing agent extraordinaire at The Wilson. He was attentive, genuine and went the extra mile in assisting me in leasing a unit. Admittedly I’m of the older and “non-technical persuasion/generation “. I encountered many difficulties attempting to navigate the necessary steps of the application process. His steadfast patience ( of Job) in the midst of my obvious anxiety and frustrating moments ( some witnessed first hand) was nothing less than stellar. He guide me through the process effortlessly while simultaneously dealing with phone, internet connections and other customers/ residents with ease. He was consistent with his professionalism and always delivered Great customer service. I am now a proud resident of The Wilson all thanks to him. I could go on , but we all know moving is exhausting. Thanks again young man!"

"Christmas week I took my dogs out for a walk, and forgot my keys. It was after 5, and I locked myself out. I called the maintenance line and Denzel was unfortunately off for the evening. He still offered assistance, and had a locksmith out in 30 mins. I am grateful for his help, especially during such a busy time."

"So far, living at The Wilson has been a great experience! I am excited for the new management, Melissa seems like she will bring a fresh new positive vibe to the building! On her first day, she was quick to jump in and help me with a concern I had. Denzel, head of maintenance is always so friendly and polite. They really have a great team here!"

"My experience living at The Wilson has been very delightful! I especially appreciate the attentiveness of the staff - notably, Parker and Denzel, who have both been nothing short of personable and responsive to the needs of the community. I can always count on Parker to get back to my requests within a timely manner, be at the front desk (even on the weekends!), and meet me with a warm greeting every time I walk into the building. I appreciate Denzel being a call away - always responding to my text messages to the maintenance phone line regarding maintenance requests. The security staff has been proactive about guarding the building, and even assisted me in moving to my new apartment! Grateful to renew my lease at this residence, and I love the convenient location. Thank you, The Wilson!"

"The Positives: 1. The moveout cost was reasonable. Every apartment mgmt company in the state is going to charge you cleaning fees, no matter how nice you left the apartment, legal or not. 2. The location is convenient IF you take public transit, as it sits directly on the MUNI F line, and is super close to Powell Street Station. Also, Taxi's can use Market Street, so if you love Taxi's, they will stop directly in front for you. You will be like royalty, like the Queen of England getting into that Taxi. Uber and Lyft however...that's another story. 3. The apartment interiors are updated and modern. The amenities are cheap, but nice. Personally, I had few problems with the appliances or plumbing. The washer/dryer combo, well, just don't expect it to dry anything, without 6 hours of ear splitting noise. 4. Gas Stoves. 5. The Gym in the basement was surprisingly nice, and air conditioned. The Negatives (Not Technically Managements Fault): 1. Danger! Will Robinson! Danger! While the Market Street side is okay during the day, the back alley, aka Stevenson St, is dangerous. Do not tour the building during the day, without walking the area at night. Surprise! It’s the Tenderloin. Or, as they say in LA, Tenderloin-adjacent. 2. Uber & Lyft No-Go Zone: Lyft and Uber, simply WILL NOT STOP in front of, or in back of this building. You will be forced to walk to a corner ...and don't even think about using UberPool or Lyft Line! 3. Heat Stroke: As a new arrival, you'll be full of SF lore, such as not needing AC, because of the awesome climate here. This is mostly true, EXCEPT, somehow, here. If you are facing away from Market St, you will be fried alive in your own apartment. It directly faces the sun, and it gets SO HOT, it is nightmarishly hot. Did I mention how hot it gets, because I can't fully convey to you the amount of heat, it is really really hot. The Other Negatives: 1. $35 a Month for 'TRASH VALET' What is Trash Valet you might ask. Well, this $35 a month, mandatory "service" takes the trash you leave in the hallway and places it, for you, into the trash chute... 10 feet away. This is not a joke. During the summer, expect your hallways to smell like your neighbors garbage, while the trash bags wait to be collected, and walked the 10 feet to the trash chute. 2. Doggy Area on rooftop deck a complete disaster It is NASTY. Primarily, due to the next item... 3. Absentee Management. When you enter the building, the first thing you see is an Agitprop-esque sign reading: 'Mariam is Amazing' This should have set off alarm bells. In actual practice, the resident manager, for all intents and purposes, is missing in action. She has been zero help with anything. It is common knowledge among older residents, that the building is slowly going downhill. The actual management company itself doesn't seem to know or care what's really happening in their own building. 4. Shared Amenities: Among many, many, other things, the Rooftop wireless was down for over 4 months. Mariam claimed that both AT&T AND Google Fiber Webpass came over to try and 'fix it' and that 'nobody can figure out what's wrong.' Now stop right here. Folks, I know Google Fiber Webpass. I, and most of this city, LOVE Google Fiber Webpass. You can safely assume, that this did not happen. I did go to inspect the wireless situation for myself. It appears that the main ethernet line was disconnected from the wireless router. (see photo) I can only conclude, that pure laziness, stops Mariam, from 'fixing' the rooftop wireless. 5. Security On numerous occasions I caught my upstairs neighbor coming down the fire escape and 'accidentally looking' into my apartment. You would think that this alarming behavior would be dealt with promptly by the manager, however, after being informed of the situation, Mariam did absolutely nothing. LOCK YOUR WINDOWS! 6. +$1000 to go month to month After my lease expired, they wanted $1000 EXTRA to go month to month. YES, It's legal! Why does everyone keep asking me that?"