Staybridge Suites Milwaukee Airport South, an IHG Hotel

"Very disappointed with the customer service I received from the hotel. Prior to working my night shift as a nurse at a nearby hospital during the recent snowstorm I called the hotel seeking accommodations for when I got off my 12 hour shift. I was told that the facility could accommodate my lodging request with an early morning check in and that they had room availability. The next morning I called to verify before driving in the unsafe road conditions to verify the room was still available and they could accommodate an early check in. I was told by another employee that the manager would need to approve an early check in. So I asked to speak with manager the employee stated that she would be in at 9 am or later due to bad road conditions. I then asked if he could call the manager to which he replied no. This is very disheartening as a nurse who is traveling to take care of sick patients in your community. As I was left stranded in severe weather due to poor communication between staff members. I had reached out to corporate, they claimed they sent a direct message to the manager of the hotel I never received a callback."

"Nice hotel nice rooms, the only bad thing is the cleaning people should really clean out the kitchen cabinets as there was a live bug under a glass in the cabinet and the dishes were dirty, needless to say we did not use any dishes in our stay. Other then that the room was clean and nice."

"The staff has been great. The apartments are good, getting a bit older looking, but the public areas are fantastic. The dining areas, lounges, pool, outside area… Beautiful. Definitely worthwhile staying here. The breakfast is fantastic, very traditional items (except no French toast). I do wish the breakfast hours were extended a little longer as I am one guest who works late and does not get up early. I also wish they would provide you with some information as to how the basics of residing there work…, laundry, Pool hours, breakfast hours, putting in a maintenance request, cleaning, schedules, etc. This is definitely a place worthwhile to check out and stay. One of the better hotels I have stayed at."

"Back doors broken so safety of guests was compromised anyone culd walk in. Hot tub and pool were closed entire time. Room had so many broken furniture and messed up lighting. 3 flickering lights in room, broken faucet, rusty can opener, utensil drawer with dried up shredded cheese, a hair on the fridge, a broken outlet, 2/3 broken keys, no coffee in the room, tape on the ceiling, furniture was hard like rock, bonfire pit was not working. We told the front door attendants who were never at their desk, three different times three different days that the back door was broken and u culd walk in without a key, Noone cared. Elevator smelled like weed which wouldn't have been an issue except they say no smoking. They say be quiet after 10 but rules that aren't enforced are meaningless- loud thuds bangs and yells all throughout the night. Never brought new towels. Breakfast was actually very good and free- lots n lots of fresh and cooked varieties to chose from. No trays. The beds were extremely comfortable and clean. I had a great night's rest. There was a large open area of the ceiling in the hallways with exposed pipes and wires, shotty paint job. Outdated lighting and fixtures. For the price I would not return"

"Really nice room. Love the Dove in the bathroom. Had free appetizers (meatballs, egg rolls and spicy slaw) along with free draft beers and/or pop from 5-7 in the lobby. Nice bonus. Patio was nice even had grills outside."