Milestones Center For Child Development - Claremont

"You would think discrimination against autism would be avoided in a therapy facility, but no I am yet sharing another story of people treat my son . I went in about two weeks ago and I was so excited that we finally found a speech therapist because we have been getting the run around with it for about two years. There’s a lot of stuff to see in the facility so a child might be excited in a new place new environment. We went to the back room for privacy and one on one time .however my son was still excited about all the new things he was seeing the tharpist tried some flash cards and my son was still wanting to go out then the therapist got super frustrated and was like I can’t with him he needs behavioral therapy first. Why is he able to receive speech therapy at school just fine but this woman didnt want anything to do with a kid with disabilities which I’m sure a lot of kids with speech delays do have behavioral issues. I’ve given up hope on tharphy"

"Milestones is a great and wonderful place. I totally recommend this place for services. My daughter has been seen here for about 2 years and she just completed her sessions. Mr. Mike is such a great therapist we will miss him and I’m so so pleased with my daughter’s progress and how much she has thrived with the help of Milestones. Also the staff is wonderful."

"My son goes once a week for speech therapy with Kimberly. She is nice and informative. ive seen improvements with his speech he really likes playing with her. I only wish the sessions were a little longer"

"My experience at the chino hills milestones is AWESOME ;) staff are all welcoming and nice. My daughter comes about 3x/week and the therapists (OT/Jessica & PT/Danielle (Dani)) are both super friendly and honest. I did not find any reason to get upset none of the times I came in for therapy even if the day seemed completely wasted. My daughter is a bit complex but both therapists really try to develop a comfortable environment for my daughter and are always trying to see what other methods can be used to help motivate or stimulate her to keep her pushing. I love how the entire staff are friendly always greeting parents and remembering names and faces of the families. (Monica & Rita (front desk)) are always trying to make sure schedule fits for everybody and calls in advance with any changes. The entire staff are super empathetic and they genuinely want to help the kiddos with the patience you don’t see with some people. It took my daughter almost a full year of wasteful therapy sessions to get used to Dani and Jessica; now she loves them and lets them hold her with way less crying/whining. I chose to stick with milestones in chino hills rather than a company provided by CCS because this place works for my daughter and fits her needs RIGhT NOW. The therapists got to know my daughter, Lena, pretty well since she first came in and I’ll most likely stay until dani or Jessica are replaced here….they are honest which I like about them. They are not trying to sell me on the thought that they could help or that milestones is right for Lena. They will tell me if they feel like Lena can use the help somewhere else or with somebody else more qualified in certain aspects. They are willing to learn with us parents in whatever we learn to help. I never had to wait long and they are usually on time even on the occasions we are late or early. Always greeting so jolly and politely makes my daughter smile ;)"

"The staff in this location are so unprofessional and rude. My experience was so terrible. I will not recommend any families to bring their children here! First, I called several times and no one would pick up, when the receptionist finally answered she put me on a 10 min wait, then when talking to me starts being very rude and judgmental. Basically she tells me I'm a bad mother for not making an appointment sooner to have my son seen! Wow! She proceeded to tell me there's an opening for the very next day, I explained to her that the timing wouldn't work for me as I would be rushing and possibly be a few minutes late. Her response was "well if you can't bring your kid tomorrow there is nothing else open until another month or more, so try to make it". Then as anticipated I show up to the appointment 10 mins late and she turns me and my child away in a very rude way. I ask to talk to the Therapist because the center was completely empty and couldn't understand why we couldn't be seen when there was no body. But the Therapist herself was no help at all, her excuse is you have to fill out several paper work which will delay you even more. When I ask to see the paper work it was only 1 sheet front and back! Please don't waste your time and go somewhere else!"