Holiday Stationstores

"The worst customer service i've experienced in a very long time, its usually expected that employees at a gas station will not be the brightest or the most enthusiastic but the staff in this store were nonchalant, rude and extremely confrontational when given no reason to do so. In retail it's usually a rule that present customers come before work load but making the line wait several minutes while you finish another task when assigned to work the register is insane and then having the audacity get upset that you have to start helping customers is also crazy. I used to be a regular, I don't see myself coming here anywhere in the near future."

"Terrible customer service with car wash .I have a monthly Pass for 4 vehicles at Holidays washes . They have all gone down hill in quality washes over the last year . The ONE that was my Go TO —- WAS this location, just a touch out of my way but WAS always good till today ! Unbelievable bad wash 3 TIMES - they could not get the grease off that their dryers spewed all over my new car . To boot the second time through the guy sent me through “dry wash” ie nothing - no water - nothing ! The system does NOT KNOW THAT THERE IS A CAR TGERE WHEN YOU LET THE CONVEYOR RUN . Guess what ? I had to hold my brakes at the end so the conveyor wouldn’t push me and my car into the CLOSED door . Honking my horn over and over and over holding my brakes , I open my door and yell HEY STOP THE CONVEYOR . Now the guy comes up to my car and says “relax Dude” and opens the door . I went inside this time and the Manager gives me all kinds of reasons why this happens - I don’t want excuses - I just want a solution - nothing ! Called corporate, nice woman answered , took down my issue and said THAT location would contact me . 16 hours later , nothing - no email no call Holiday it’s time to say goodbye. My 4 cars on your wash plan won’t hurt you But goodbye - we are finished"

"There was a small mistake made by an employee at the carwash, which caused minor damage to my vehicle. Which does happen because we are all human. I filled out the form on their website and within 24 hours Jeff reached out to me for more info and pictures as well. I sent him everything he needed including an estimate. He responded within a couple hours and told me a check will be sent to me. Well I received the check and it was for a little more than what the estimate was for. I was shocked as I was only expecting what the estimate was for. I have to give major props to Jeff L for handling this situation and making things right. The customer service I received from him was top notch. Let me tell you it is very rare you're treated that well anymore when it comes to customer service. Just remember people instead of getting all upset and angry when someone makes a mistake just relax and realize we are all human and nobody is perfect. Thank You to Jeff L for doing the right thing and I would highly recommend going their and I will be using their carwash again."

"I went through the car wash at 7:45pm this evening (2/19/19) and I have to say the young man, Jake I believe, was so professional and had such pride in his job, pressure washing, I was amazed. I truly appreciate his positive attitude and dedication. He went an extra mile to clean the ice build up on wheels on my Chevy Truck. I felt it was worth mentioning because it is extremely hard to find this type of work ethic in many folks these days. I hope this reaches him some how and encourages him to keep up that level of hard work."