The Taft Apartments

"Genuine tenant review: I have lived at the Taft for 12 months and here is my honest review. Paying $3,345 for 720 sq. ft. 2bed 1 bath unit. Overpriced because it offers smaller space and fewer amenities compared to other apartments in the area at the same price point. The layout is poorly planned and construction was rushed resulting in a flimsy interior. Issues faced on the premises: - No doorstep deliveries: You will have to go down to the main door to get food deliveries or guests because elevators need a physical fob to function, the main door can be unlocked using a phone app but kinda pointless - Limited access to the conference room: Tenants cannot open the conference room themselves so we can only access it if an agent is available to open it for you, and my guest was denied access because apparently guests cannot use the conference room - Complicated parking garage for $150/month, cannot get out quickly because of the conveyer belt system In-unit issues: - Very poor ventilation: Main vent outlet is in the bathroom, so rooms get very little airflow, their response to this complaint is to keep both the bathroom and bedroom doors open to ensure proper circulation in this new apartment built in 2021-22 - Pantry door came unhinged on its own, bathroom door doesn't lock, floors are not leveled, the list is long The cherry on top is the very difficult and rude main manager; Ashley. When we asked her to assist us with replacing the head of household, she basically denied saying that it is too late and it's a lengthy process, seemed like she did not want more work for herself when this process is actually fairly quick and simple given all the correct documents. Ashley then went ahead to humiliate me by stating the obvious, quoting her "Others on the lease won't get the deposit and you will be responsible for all damages, I haven't seen your unit but say chipped paint, stains, etc., will cost you like $2000 and you will have to pay it". Ashley also told us to not listen to another leasing agent under her as they gave wrong information and weren't knowledgeable. Her tone for the entire conversation was hostile and irritated, very inconsiderate of tenants who aren't going to bring them business any more. Needless to say, I moved out at the end of my lease, but to respected personnel above Ashley, it is a humble request to instate a more approachable and considerate Manager. Shout out to Chris, Alaric and Jamie for their service and hospitality. Thank you for your time and hope this helps :)"

"The Taft Apartments has been on my watchlist for a while. I’m looking forward to moving in around the Summer. Alaric and his colleagues have been helpful and friendly each time we cross paths. The team is very welcoming and responsive to any concerns. The complex is throughly cleaned daily and hosts great events/ amenities for the residents & their guests. Overall a great vibe at The Taft."

"I've been a resident for five months now, and my experience has been nothing short of fantastic since day one. Alaric has consistently provided A+ service from our initial phone call to move-in and any ongoing issues. Ashley has never disappointed, offering unwavering support when needed. Jamie's weekend check-ins about my day add a personal touch. Kudos to facilities staff Jerimiah and Slivino for always being respectful and ready to help. Minimal noise from neighbors, a huge plus. Parking downtown has been surprisingly hassle-free, and my entire floor has great neighbors. All in all, a terrific experience so far!"

"6 months into my lease, I can say this has been the most disappointing rental experience I’ve ever had. Parking: I incurred $1400 worth of damages to my car when the lift system tilted my car to the point where I thought it was going to fall off of the side, and ripped off a door handle. I brought this up to management, and they said they were not responsible since I didn’t report it immediately and suggested that someone had tried breaking in to my car through the handle after I drove off the property. Every few weeks the lift system is broken, making your car inaccessible until a mechanic comes and fixes the system. They’ve also implemented a system where residents are fined $50 minimum if they forget to close the gate. I asked for a parking credit due to car lift damages and management said they would follow up, but never did. I asked for a spot on the waitlist for a non-lift parking spot and management said they would follow up, but never did. It’s frustrating to get brushed off even after following up and have to chase these issues. Amenities: Most of the advertised, nice-to-have amenities are rarely ever provided. In the 6 months I’ve lived here: - Gym towels are almost never in stock - The sparkling water machine constantly doesn’t have a CO2 bottle so it’s unusable for weeks/months - The coffee machine is locked until management gets into the office at 9am so it’s useless to anyone who works/gets up earlier than 9 - The mini-fridge of drinks is locked until management gets into the office - The pool sticks have no tips and are unusable This place has potential to be a good place to live and wouldn’t have so many vacant units if the property manager focused more on existing residents than new ones."

"Taft Apartments exceeded my expectations. The units are stunning, modern design and high-end finishes. Spacious layout and thoughtful details creating a luxurious living space. What truly sets Taft apart is their exceptional customer service; the staff is not only professional but also very friendly and accommodating. They took the time to answer all my questions, showcasing a genuine commitment to resident satisfaction. The affordability of these top-tier apartments is a pleasant surprise. Overall, Taft Apartments offers a winning combination of style, comfort, and outstanding customer service. This is definitely a top choice for me."