Suburban Propane 825 U.S. 101, Crescent City, CA 95531

"They have good customer service but the price of propane is outrageous and I don't know if we can continue using them"

"Subrban Propane makes the whole process streamlined, smooth and keeps us in the gas we need for our wonderful fireplace. When administrating my home can be a real pain, they cause me one less worry."

"Please be sure to read the contract. This company charges for everything. A delivery fee, a training fee, a yearly tank fee. If you happen to be moving before the three years of your contract, it’s $125. I called a month ago to have the tank picked up...it’s still here. RV’rs if you can fill your smaller tanks yourself...do so and don’t waste your time or money with this company."

"I had a Suburban Propane technician come out and check my fireplace and line, since my tank had been filled last year and now registered empty. The fireplace is all I have that uses propane. He said that the pilot light uses 7-10 gallons a month. I expressed I was unhappy with that and I rarely use the fireplace. My main source of heat is a heat pump, I asked about options or disconnecting the unit. He said because I live in a coastal area that the line would rust if I disconnected it and he offered no alternative suggestions. I paid Suburban almost $500 to refill my tank. Since then I contacted another propane company and also a store that sells fireplaces, and I shared detailed photos of my fireplace. I’ve learned I am to leave the gas line on between my inside wall and my fireplace, and that will protect my line and keep it pressurized. I was also told how to turnoff the pilot light and ignite it when I want to use the fireplace. I had paid for the Suburban Propane Technician to come to my home and he had not offered any suggestions or advice, except filling the tank and leaving the pilot light on all the time. Is that because selling more propane is their priority rather than good customer service?"

"We were in a bind when the gas company that will remain nameless (but starts with an "F") that we've used for the past couple years, flaked on our delivery that had been scheduled for over 10 days. Needless to say, we were now without propane and were told they couldn't get here for another week. That did not sit well as it was the driver's error and we had called well in advance of our tank running out. We then contacted Suburban Propane in Crescent City, CA which is about 45 minutes from our home, and spoke to Kaitlyn and told her our story. She was going to see what she could do and call me back. Kaitlyn said she was able to get their technician, Jay, out to our house the following day. I cannot say enough good things about how pleased we are with Suburban Propane's customer service. They saved the day!! Thank you! We are now happy Suburban Propane customers. Their prices are way better too! : )"