Providence Carson Urgent Care

"The care team was awesome! They really listened to me and helped me figure out what was wrong."

"I had severe ear pain for a couple of weeks. And I need to go to the doctor right away, but I needed to make an appointment. It was hard to get an appointment with my doctor. I decided to go to the Providence Carson Urgent Care. I have been to this Urgent Care two years ago. They are located across from the Carson City Hall. And they are next to the Providence Primary Care building. They have a big parking lot and there were not many cars in the parking lot. When I walked to the office, there were few People were waiting in there. The front office person was attentive & friendly. And the waiting time was only 10 minutes. Then, I saw a doctor who was a professional and caring person. I told him that I have a hearing problem too. Then, he said that my ear pain was not from the infection. Anyway, he prescribed an antibiotics ear drop and I got much better after a couple of days. I recommend Urgent Care because it is convenient and they are open Monday - Friday until 7 PM. Weekends are closed. Also, they have great customer service. When you get very sick and after your doctor's office is closed, instead of going to the Emergency Room, you can go to Urgent Care."

"This is an ableist practice - they DO NOT provide support or accommodations to folks with disabilities. I do not recommend seeking care here if you have mobility restrictions or a physical disability. I came here back in November 2022 because a family member suddenly could not walk due to pelvic pain. I called Providence ahead of time and explained that my relative could not walk. I asked if I could go in person and add my relative to the waitlist myself, while the rest of my family supported my relative into entering the other car since she needed more time and support with transportation. The receptionist said no, the patient must be present to sign up on the wait list and pick up the paperwork... so we drove over once my relative was settled in the car. Once we arrived in the parking lot, I called reception again if it was possible for me to have my relative on FaceTime or on the phone as I sign them up on the waitlist in person or if the receptionist can come to the car since the patient quite literally CAN NOT walk and we would like to limit their movement unless absolutely necessary to prevent further pain/injury. The receptionist said "No, the patient must be present at the front desk." Are you kidding me... you are making a person who CANNOT WALK... walk? Does this receptionist not think? I helped ambulate my family member to the lobby and sat her down in a chair as a grabbed the paperwork from the receptionist, which took about one minute, then I sat down next to my relative to fill it all out. Mind you, my relative was in a lot of pain at this point. Suddenly, the receptionist said "You can't fill out the paperwork here, you have to complete it in your car and wait in your car due to COVID restrictions". Now, I surely do respect COVID precautions. But I do not understand why this practice FORCED my family member with MOBILITY RESTRICTIONS to walk over to the facility to sit there for a minute and the immediately force them to walk back to our car????? Like, I honestly don't understand why my relative needed to go through the pain of walking over there in the first place when I could have picked up the paperwork by myself if it took less than a minute to pick up. If I picked up the paperwork myself as my family member waited in the car, wouldn't that comply more with social distancing since there would be less people in the lobby? The receptionist caused additional pain to my family member for absolutely no reason. They couldn't even meet us at our car. So, we had to take my relative back to our car, which was again - very painful for her. This is a terrible place to go for care. They are extremely ableist and do not support folks with mobility restrictions/disabilities. DO NOT come here if you or your loved ones require care."

"My 4 year son was sick with a fever today while I was I was in full pain. I could not leave the house until my sister got home from work at 6:00 to watch him. I rushed from Los Angeles to Carson,Ca.I was turned away at 6:45pm when they close at 7:00pm and the receptionist told me she was not taking any other patients. I'm very disappointed in the decision that this office has made to service me."