Bixby Animal Clinic 3938 Atlantic Avenue, Long Beach, CA 90807

"This place is a joke. I took my cat in to try to get his bladder expressed cause he couldn’t pee. They took him out of the room and came back with an estimate for almost 6000 dollars. Then after telling them I couldn’t afford that and asking them again to just try to express the bladder they came back with another quote for about 695. It wasn’t until I said I will just take him to his regular vet that they offered to drain his bladder with a needle for 50 bucks. It costs 93 dollars just to be seen in the first place oh and on top of that they only drained the barest minimum out of his bladder. Why wouldn’t they empty it? Definitely not going back. I do not recommend at all"

"This place is a life saver. They have a quality Urgent Care, so you can bring your dog in that day! I've had different Vets take care of my dog and they are all caring. It's very comforting to speak to someone right away and at any time about your pet."

"Experience with the vet has been ok; however, the front desk is another story. Friendly only to get the new patient in the door then comes reality. If you call in, try to assess the mood of the receptionist before you start asking questions...you'll find this out fairly quickly. Yesterday, I called requesting an appointment in March and was told to call back in February...she quickly told me they would not schedule any appointments that far in advance even though she didn't provide a clear explanation other than the vet might not be there (you would think a vet can arrange their schedule well in advance especially if they are taking time off or going to take a vacation). This does not work for my spouse & I since our January and February calendar is already full and its not even the end of the year yet...not a good customer service but certainly seems we are at the behest of the vet's limited availability at all times as they allege to require all appointments to take place within a 30 day period. Organized working professionals with active lifestyles outside of work like ourselves need the flexibility to set appts months in advance. On another note, our 4 pets were seen in late January of 2023; therefore, their annual exam is not due till late January of 2024 but when we requested a 6 month flea medication through Chewy for one of our pets...it was denied and Chewy's notification stated the pet had to be examined prior to the approval of the flea medication. When I called the vet's office, the receptionist tried telling me that there was a legal or medical "code" that required the pet to have a current exam prior to the approval of the flea medication but when I requested that she cited the "code", she responded with "you want me to google it for you?"...how professional. You reference a "code" that you do not know and expect not to be questioned. I asked to speak with the vet since the vet denied the flea medication she stated that would not be possible and her job is to basically to deal with my call. An administrator called not too long after my unpleasant discussion with the receptionist, telling my spouse & I that there was no such "code" but their policy was to have a current exam prior to approving "any" medication even "flea medication". My spouse and I have decided to find another facility to care for our 4 pets that has better service, can set appointments at least a couple of months in advance and most importantly have staff members that can clearly state what their policies are in reference to prescription medications and not just reference fictional legal or medical "codes" and suffer no consequences. Just like several other reviewers...this is facility is "Not Cheap" and is definitely more expensive than other facilities in Long Beach but sometimes we are fool to think that because we are paying a much larger amount that the quality of care and service comes with that...don't be fool like myself and other reviewers. I WOULD NOT RECOMMEND Primary Care Animal Hospital in Bixby Knolls to my worse enemy so why would anyone think that I would recommend them to any family member or friend. Our 4 pets will have a new vet soon so they can start the new year with new exam, current blood work and any miscellaneous health care needs as prescribed and necessary."

"Professional, clean, fast, friendly. Not cheap, but reasonable prices. Came here tonight for an urgent care visit for my dog’s ears. They got me in quick. I appreciated the thorough vet visit… so different than my previous vet. Absolutely worth the price."