AAA Long Beach Insurance and Member Services 4800 Airport Plaza Drive, Long Beach, CA 90815

"Went to this brunch and was helped by Derek knight. He was very rude and not helpful at all. When I asked for a manager he said that there was no manager on site and started arguing with me at this point he also threatened me. This was an-unpleasant experience and horrible customer service. I pay so much money each for my vehicle each month to be treated this way."

"Would not let anyone into the lobby until 9:01am even though we were in a torrential downpour & getting soaked. Also, refusing payment by credit card ~ cash or check only. Ridiculous. Will be canceling my membership. Their customer service used to be great, but it has gone downhill."

"12-18-24 8:10 pm. I have waited for 1 hour and 25 minutes for a jump start from Finish Line Tow. They have still have not arrived. I would give a zero rating, but it is not selectable. This level of service is not acceptable for AAA. And AAA has not found another provider to jump start my car. Totally unacceptable. Update, it is now 9:19 pm. First, the tow was for 9:23 pm, now the ETA is 10:36 pm."

"Was a bit hesitant about coming here to get a international driver's permit based on the most recent reviews, however I decided to take the plunge anyways. Overall, it was a great and smooth experience as I was checked in by the front desk reception, told to wait for about 15-20 mins, and was helped with getting that permit. I was out of there in less than hour, which was super duper awesome! I did come here somewhat earlier in the day at around 10am so not sure if that played a part in it, but still super satisfied with the hassle free customer service for the service that I needed."

"Quality of customer service has gone really down. People sound rude and disgruntled on the phone like they're force to be there. What ever happened to quality of customer service? I guess they're hiring younger folks now who feel entitled and lack empathy and training for the classic customer service we use to get. AAA has the audacity to give out diamond ratings when they probably should evaluate their own employees and customer service satisfaction."