Kindbody - Los Altos 4756 El Camino Real, Los Altos, CA 94022

"Clinical care from the OBs themselves is good. That said, absolutely go elsewhere. Kindbody has a deal with a company called Natera who does genetic testing and it is a total, abstract mess to settle an invoice with them. This also leaves me feeling patient care is not in fact top priority, at all, just making upselling/money through misinformation and fear. Nine months later 1 invoice is resolved. This took weeks, so many phone calls to KB (after hearing from Natera and insurance) and the portal messages were always someone new with zero context and a different (often incorrect) recommendation and/or guidance. So opaque, so unclear, so time consuming. RNs might insist on urging you to test that it’s “fully covered” by insurance as my RN did, but you’ll later receive a Natera invoice that will be anywhere from hundreds OOP to thousands ($20k sent to insurance and not processed) and is subject to change the next day without notice. My own OOP went from $649 to $349 to $200. If you don’t have a better option than KB for clinical care (and you should) do not under any circumstances do a Natera panel. There are other options if needed with higher transparency and less scam-y vibes."

"I went in for a checkup on my Fertility some time in March and my experience was great! The clinic had a very welcoming vibe when I arrived. The receptionist Britney was very polite and nice. She explained to me step by step what to expect out of my appointment and also answered whatever questions I had knowing I was completely new to having a check up like this one. The doctor who took me in was very nice as well and made me feel comfortable during the whole process. Overall thank you for the great experience!"

"Every time I visit Kindbody, the staff does a phenomenal job of making me feel comfortable and informative. Britney at the front desk does an exceptional job helping me check-in and providing information I need for my visit. The office is well kept and organized. Fertility and trying to have a baby can be very stressful for myself and my partner, but the staff help me throughout this journey and I can't thank them enough for all their help. I highly recommend kindbody!"

"Our experience with Kindbody has been amazing. We loved all of our practitioners and while the journey has been tough, we felt supported all the way."