Thăng Long Travel US

"Very good and dedicated customer service. (Timely responses over phone (can be slow over emails) and accomodating some of our special needs as we travel with a 65-year old parents who cant speak English. Helpful advice when giving travel consultation taking customers at heart and not trying to oversell any tours. I travel with tour agents often and I would say they are among the best!!!"

"Thang Long travel is one of the rare Vietnamese travel companies in San Jose in particular and Northern California in general. The first time I chose to travel here was because the tour cost was so cheap compared to other companies. I had useful and exciting experiences with Mr. Son and Ms. Winny. They are very enthusiastic and thoughtful in arranging tours according to each tourist season of the year. I know they have thoroughly researched the places that will take visitors, such as the weather, traffic, dining, rest, shopping in a very organized way to create favorable conditions for visitors be as comfortable as possible. Besides, we also hear the tour guide that shares funny stories, historical stages related to where we are going. Most of the service fees are inclusive of the trip, and you will not have to pay any other costs except for shopping, personal gifts at places to visit. Tourists often follow family groups, spouses, and close friends. Naturally, besides the very fastidious guests, they require more than other customers. I have seen some people are a very upset, very aggressive personality that affects the whole tour group as not following the trip itinerary time, demanding claims as a queen. They will look for any trip sabotage if the tour guide does not meet their requirements. I sympathize with the tour guide, who is under a lot of pressure about such mean customers. There are many guests delighted with the services of Thang Long travel, so they came back on the next journey with Thang Long travel, including me."

"Phuong / Wendy she's an owner was very bad service & None professional on many verbal abuse tourists. Always ask more $fee for any reason. Tour pre-paid for all, but she asked for $ every door visit tickets fee. Most of tourists support bc Sơn He's good service. Even I did give them a second change, seem like she never change. She believed she smart enough & know how to run business by collecting more fee on her senior clients."

"This is the first time I book Thang Long Travel's East Coast and Canada tour. This is an interesting trip with the tour guide - Winny. She was very happy and enthusiastic about the 9-day tour. We have gained useful knowledge about the places and the history of the places that went. We especially thank the bus driver - Mark and the tour guide for giving me a safe and enjoyable trip."

"Thăng Long travel is disloyalty company. The owner is Wenny who is tour guide also On August 6 to 13, 2016. I went to East coast and Canada with Thăng Long travel. 33 person travel with this trip but we did not flight same air plane, 5 group on different time and flight. They took over 2/3 cash. Some person paid cash only. Some person paid credit card. Thăng Long travel used one credit of customer bought 4 or 5 air tickets for someone else not same family that did not ask the credit card's owner. That one like steal credit card's information. It is illegal. They post a lot of places on this trip, but they skip many places no reason. Post free Lobster Buffet when we in Boston, but we have McDonal'd sandwich instead for Lobster Buffer. 2 Sanwich for $5.00. 1 customer have 1 Sandwich, some a couple just have one sandwich. Wenny was rude when a older couple ask one more sandwich. Wenny said: Do you want one more again? Wenny did not ask customers what they want to eat. She ran too fast and order sandwiches and gave to us. Wenny has lacked adequate language skills, having a really limited vocabulary and mispronunciation of words. She doesn't know how to communicate with people. The worst company travel"