NorthBay Health Primary Care - Fairfield 2458 Hilborn Road, Fairfield, CA 94534

"Miserably run organization. I moved here from Chicago a few years ago and, apart from my primary care physician (who is very good), the entire Northbay Health system seems like a very poorly run and managed organization. A good example is their lab set-up. Like most people, every year I'm required to get bloodwork done for my annual physical. And every single time I show up to get that bloodwork done, I'm told I have to wait from between 2 and 4 hours! EVERY SINGLE TIME! I ask about getting an appointment and I'm told that it's "first-come-first served" only. I am 70 years old and I have been seeing physicians all my life and I have NEVER encountered a more inept and incompetent system, just to draw blood! Whoever designed this system should be fired. Americans pour hundreds of billions of dollars into this miserable for-profit medical industry, far more than any other country on earth and yet the U.S. ranks 33rd in healthcare outcomes. This example at Northbay is just the tip of the iceberg. Of course, the physicians and the incompetent MBA executives who run Northbay are making very comfortable salaries. But despite their inflated incomes, they can't even get their lab set-up to run properly, making patients wait HOURS just to get a 2-minute blood draw! This is no way to treat patients. FIX IT NOW, you inept fools!"

"I have NO complaints. I absolutely love coming here for my medical appointment's. The front and back staff are all courteous with great customer service and very professional."

"I really like Dr. Brennan and NP Collins. However, 2023 has been a series of canceled appointments and horrible missteps in the beaurocracy between the lab, getting information to the medical practitioners, getting an appointment, and simply checking in and out. It started with the process of having to show up at the front desk to get a same day appointment to be seen by the lab. The day I showed up, I couldn't be seen that day. All the other labs of northbay were closed as well, so I fasted for nothing. A sympathetic receptionist advised me to go to the hospital where I had the labs done, only for the lab draw to be incomplete. I did not know this until a second try of having a follow up appointment because my original appointment got canceled and had to reschedule several months away. Frustrated, I asked to speak to a manager so they can get things right and for me to try not to take so much time off so I can navigate the northbay beaurocracy. As luck would have it, she was out, but I could get her card upon checking out. Unfortunately, the checkout specialist was not there and I had to go back in line for another 20 minutes just to check out and get a card. I just walked out before my blood pressure got too high. This office is grossly understaffed as I now have to take more time away from work and continue to have Fasting labs until they get it right. With my perception of the process getting in the way of the care that I need and the cost of added time to have to take off to make these appointments work with this system, I am of the feeling that I might need to consider alternatives to my care at reenrollment time."

"Excellent healthcare service. However, front desk needs to be more professional. I understand the stress when there’s short staffing, but you should not give attitude on the phone. Also, I witnessed a very anxious woman who keeps bugging the front desk about an appointment somewhere else she’s about to miss coz she’s been waiting in Northbay for too long, she understood the whole short staff situation and left instead. When the woman left, the 2 front desk talked about her in unprofessional way. Overall, good experience for me."

"Poor service at the front desk. I went there to book an appointment in person the front desk has refused to help me and I was told that I should call to the appointment desk telephone and that ‘s the only way to book an appointment. I have called and operator named Tatiana anwered the call and said the only closest available appointment for Dr. Judi Yang is available on Monday, November 14, 2022 in a discouraging manner to hang up my call. I have chosen to book an appointment for that date but instead of taking my son ‘s detail she hungup the call and never answered my subsequent telephone call."