Jiva Health - Walnut Creek

"I agree wholeheartedly with the other reviews that say that this office has the absolute worst customer service ever! The doctors seem competent. But, the organization, administration, sleep study process, and and access to equipment is abysmal."

"Dank and noisy, this facility is worth avoiding. Follow up care is horrible. They never answer the phone, nor do they call back. Haven't been able to get them to send the sleep study, or the doc's before and aft notes to my DME so I can get the new equipment - it's been over a month since the test. Inexcusable patient protocol. Perhaps Dr. Macdannald was better before his practice was bought out by Jiva. Sorry I did my study with him at this facility. There's got to be better ones out there."

"Very slow in responding to patients needs. I ordered a new cpap mask over a month ago, but up to now it is still being processed by another department per the provider. No accountability… just finger-pointing."

"This is by far the worst office staff at a Doctor's office I have ever dealt with. My test results took 2 months to process and return. The doctor ordered a sleeping device, and I have called for status no fewer than 10 times with urgency. I have yet to receive any call back for the order status. My insurances verified that no orders or authorization requests have been placed by this group. I had to call my primary provider to help intervene. Don't trust your health to this group!"

"Watch out for Dr. Cohen. He is essentially a referral machine with little to no care about his patients. He told me to go to a dentist to be fitted for a device. He described the specific device and we discussed it. When I followed up with him later about a question I was told that he just referred me out and hadn't prescribed anything. That may even be technically accurate within the legal definition. But it is an extremely low standard of care. My follow up question wasn't particularly difficult or complex either. It was simply "was the device you recommended FDA approved?" I asked because an article came out from the FDA. I was able to get confirmation from the dentist, but Dr. Cohen not only didn't know, but proactively didn't care, and made no effort to find out. Perhaps, at one time he was a decent doctor. He didn't seem stupid. But he clearly is further down the path to retirement than he should be while still treating patients. I am contacting the state medical board. If you see this review posted on their concord office, that was a mistake on my part. I have deleted it there and posted it for their walnut creek office where Dr. Cohen works."