San Francisco Shuttle Tours

"DO NOT BOOK! Company is permanently closed. However, their website is still active and they are continuing to accept tour bookings that will never commence. Extremely dodgy. I received an email outlining their company closure with NO information whatsoever about how my money will be refunded or when. Judging by other reviews, this has happened in June, yet I only got an email now (late July) about my tour next week being cancelled. They could have notified much earlier but instead are leaving their website open to phish people and rob them of their money!! I have done this tour before so they were genuine once upon a time. Luckily, I have rebooked a similar tour with Dylan's Tours. If you need something similar, go there instead."

"DO NOT BOOK A TOUR WITH THIS COMPANY. The company was forced to close down but had no courtesy to email customers, we showed up only to find a sign posted that they were forced to stop operations. It's highly un professional and irresponsible practice."

"Flying from Australia to san Francisco to do napa wine tour They cancelled by email the night b4. Said bus broke down no alternative no car offer instead even if we paid extra. Worst trip ever"

"Booking was the worst experience EVER! The web site was a breeze...only an hour later I received an email with an over booking issue. Change made. The next day I received another email with yet another issue with a different tour. This time, due to park service regulations, the company couldnt re-book it so they blamed it on me! I somehow used their website wrong?!!! Laughable. I called customer service and the rep continued to tell me that i did something wring and kept talking over me! All i ask is to be called with a solution, not accusations that i used their site wring. Their site clearly has TONS of discrepancies! At this point FURIOUS!"

"Easily one of the worst travel experiences I've ever had. Honestly if I had the option to give 0 stars I would. Firstly, the tour guide was over 20 minutes late and we were left contacting the company to confirm the tour was still on. Each stop was AT MOST 10 minutes, while you spent the vast majority of time in a bus. Not at all the experience they suggest on their website. They did not drop us off back at our hotel even though we paid for this service and asked the tour guid, the reason provided was "the driver is in a bad mood." That same driver was also the reason we were stuck outside the bus at one stop as he was napping in the back. But to my dismay this wasn't the worst service I'd receive through the company. I than called twice and emailed over 5 times to share my experience and received one email back saying they were reviewing the matter... it's now been over a month. Honestly I'm not one to complain and have done a number of different tours around the world, truthfully this is the worst service I've ever received. Absolutely would not recommend."