East Hill Veterinary Clinic

"Our pets have always received excellent care here."

"Had an appointment on 12/29 and * was really impressed with the care we received. Not only did we get an encouraging and treatable plan for her main medical issue, we also got her treated for an unknown serious health threat. We have follow-up appts. for her medical condition and I feel confident Lily is finally getting the professional and compassionate care she deserves."

"My dogs have been coming here for years without any problems. My dog was recently attacked by a bear and required extensive emergency surgery in Santa Rosa. I called to schedule follow up care at my normal vet. Got an appointment on Friday to remove drains, picked up probiotics on Wednesday and spoke with the receptionist about my concerns having the drains removed because there was still a great amount of fluid coming out. She said the doctor would speak to me first before removing them. We showed up early for our appointment, they took my dog straight to the back instead of putting us in an exam room. Maybe 15 minutes later the same receptionist came out and told me the doctor was recommending different treatment. I asked what that meant and what it would cost, she said the doctor would work up a quote and come discuss it with me in a few minutes. I ended up waiting over two hours. After two hours, while the doctor was talking to another patient and saw me sitting in waiting, she asked if I had been helped. I replied with, yes my dog is in the back and I’ve been waiting 2 hours to talk with the doctor. That made her angry because she went from a cheery demeanor, to completely rude and hostile. After the other patient left, another 20 minutes later, she came out with an estimate and a chip on her shoulder, speaking to me like I was a burden to her. I said that her attitude and tone were unacceptable and she said I was stressing her out saying I had been waiting while she’s dealing with “real emergencies”. The owner of the dog that cut in front of me said it wasn’t an emergency and she could have waited. We were talking in the waiting room. On the estimate I was being charged an emergency visit fee, even though I had an appointment. They had also already removed drains, which I had said multiple times I didn’t want done until I spoke with the vet about my concerns. When I stated I didn’t trust her and her attitude to take care of my dog when they did a procedure without consent and that I wanted my dog back immediately, she yelled at me, so you’re refusing treatment??? Yes! She then went and swung open the door to the back and yelled, get the dog out!! Never have I ever experienced anything like this before I will never return once I receive my dogs medical records, which I tried to get before I left but one receptionist said she couldn’t print them from the front printer. Dr. Chana is horrible and I will continue to inform people of my experience with her. I’ve heard from many other people of similar experiences as well. Her responses to bad reviews also show the type of person she is! She never takes responsibility for her attitude, blames it on every other person. I was doing right by my dog asking questions about her care first and she ignored me!"

"A big thank you to all the staff and Dr. Kessler for making my best little furry friend all well so I could bring her back home with me. Everyone was so nice and the clinic was so clean. Thanks so much!"