Fortuna Family Medical Group

"My elderly family member sees Dr. Tin. She called one evening with her ongoing, "we just can't figure out what's going on" scary medical issues and they put her through (to her Dr. who may have been on call?)-- it sounded like he was at a party and "stepped out to hear" her better. He proceeded to tell her he'd help her in the morning and that she should come by the office. She did, but he never showed up. Maybe if a doctor is going to be on call they should remain clear-minded enough to set-up and follow through with a patient appropriately? And frankly, just because a patient is elderly, doesn't mean that "figuring out" their health concerns is a back-burner issue."

"I love going in to see Fannette Downie-Allman she take real good are of me since I am a cancer patient. I have been to this office for years then military had us leave but then later I came back and I choose this office over any other doctors office I had to go to during my husband military career. Fannette is awesome!"

"I was going to have a procedure done, it took them 5 + hours to be seen, just to be told they couldn’t do it. Even though they had set me up for the appointment on my previous visit. If you have medical issues or need you might as well go somewhere else because you won’t been see when it really matters."

"Every time I have called in and needed to be seen on short notice they have been extremely accommodating, even seeing me that day! The office staff, nurses, and doctors have always been very friendly professional and knowledgable. Dr. Werner never makes me feel rushed, actually listens to my concerns and is very caring and on point! Im glad i found this place and would highly recommend it to others."

"Mark Cross listens to your maladies and is very kind and resourceful, the medical assistants are funny and sweet, but the clerical staff make this an awful and frustrating experience. The office staff here is the most unprofessional I have ever encountered. In over a year, I have yet to have my prescriptions called in within a day of my appointment - including antibiotics. This week, I've called three times to have the anti-nausea medication the doctor ordered to actually get sent to the pharmacy. Each time I leave an appointment and ask to make a follow up, they haven't set up their schedule far enough ahead for a three month follow up. The answering service is routinely left on, even during business hours. I finally drove down to make an appointment in person and the Office Manager argued with me, even when I called the number on my cell in front of her. When I finally said it wasn't important, I just needed an appointment (an ER follow-up, at that!) she barked at me that no, what was important was figuring out the phones. Way to make clients feel valued. I supervised the intake at a medical facility and am appalled by the lack of professionalism or efficiency at this office."