John Muir Health 3 Altarinda Road, Orinda, CA 94563

"Our experience with the medical staff has overall been very positive. Unfortunately our experience with their administrative staff and billing group has been quite poor. Most of our family’s issues have stemmed from insurance mix-ups: outside our control, our insurance coverage appeared lapsed when it wasn’t, requiring us to pay for visits/care up front (not something required by many other providers). This would be fine if John Muir gave clear direction about how to get reimbursed, but instead the front desk staff pushes it off as not their problem (sometimes offering an itemized receipt, sometimes claiming this is not possible), and the billing department has to be contacted multiple times before they take action (both re-processing with insurance and issuing a reimbursement). We’re strongly considering finding pediatric care elsewhere, despite liking the actual care providers here. I suggest JMH works to improve their administrative customer service at this clinic and the staff’s willingness (admin and billing) to help patients rather than put them through unnecessary rigmaroles that take time and added stress to resolve."

"Dr. Monardo was wonderful delivering our baby. Even if you get her by accident, consider yourself blessed!"