Stanford Hospital Guest Services

"I’ve been here every year since 2016 but in the last 25 years I’ve come to find Stanford Hospital is consistently improving and attracting great talent. They have grown to Pleasanton, San Ramon and Emeryville. All in all a great place and great doctors"

"My partner had a minimally invasive heart surgery in December 2022. We were in the hospital for 2 days; the staff could not have been more kind or attentive. Be sure to check out the resource center and roof top gardens. Made a tough day as comfortable as possible."

"I need a rare type of eye surgery. Your Dr Manche is a gatekeeper to the surgeon in Canada that can do it. The Canadian Dr needed complex Topography of my eye that few except Stanford can do. It MUST be printed in color or it is useless. Color shows elevation change. Stanford and Dr Manche keep sending Black and White photos, NOT color topography, to other doctors, and to me. They have even sent me black and white photos along WITH a copy of my instructions that it must be in color. I keep telling them that it needs to be in color, but they will not listen. That Dr OKd me for the surgery but has completely lost interest since Stanford will not send him what he needs. This incompetence has been going on for OVER TWO YEARS. Yes; over 2 years. I NEED STANFORD TO GIVE ME MY MEDICAL RECORDS in the same form that they demand from other doctors. All I need is a few color copies. Dr Manche, Theresa, and Luci, will no longer accept or return calls from me. They are keeping me blind. One star is too many. -Dennis Belillo, Martinez Ca. Addendum: After I submitted this review/complaint, and after TWO YEARS and THREE MONTHS of nothing but foulups on their end, surprise, Stanford finally sent me what I needed (thank you Lana, I wish I'd been able to talk with you first). The Canadian doctor has long since gotten tired of dealing with the Stanford fools and won't talk with me but I found an eye surgeon in the states who can do it, and has scheduled me in three weeks ---- after, as I said, over two years of waiting for Stanford to simply send me my own records."

"I want to give 0 but was not allowed. Almost all my doctors at Stanford are doing great job to help me except ONE. My experience with guess service is terrible especially Cynthia Cahilig and Phoebe Brown. They claimed that they are Patient Relation and will take care of our complaints. But NO, nothing but playing games. I complained about that ONE doctor at Stanford. Phoebe Brown called me and left a voice to tell me to call back. Since she not in working in the office due to Covid, she does not answer the phone but played phone tags all day. Then I called her boss Cynthia Cahilig-same thing happy. They provides the lowest customer service. I also think they refused to take my complaint because of minority status. They hate my accent! They refused to listen to my complaints and refused to communicate with me but play phone tags all the times. Why can't they use emails, voice mesg or text? No way, they acts like Republican bullies and want their ways or highway. Their ways of doing business also violated, including but not limited to, First Amendment right, equal protection, due proces clauses and Class ONE. Oh, I they need not to follow the laws and they can harrass, threaten and abuse us."