Sutter Lakeside Hospital,

5176 Hill Road East, Lakeport, CA 95453

"I wish I could give a higher rating as I have actually never received such poor care or refusal of care before. I unfortunately don’t think I will be returning. I received poor care while hospitalized there in December , which I escalated to the director of the med surge department. I also received poor care and refusal of care yesterday while being seen in the ED by Dr. John Stein. As amazing as some of the doctors are here, some are just not as great unfortunately."

"I had to take my wife into the ER 4 times in two days before they would admit her, where she stayed for several days with a serious life threatening infection. The intake nurses here must be trained to treat everyone like a hypochondriac- my wife had a fever of 103 and HR of 176 BPM, the nurse told me that the machine must be broken and reading wrong before I insisted they take care of her. In the years of going there for health emergencies we have been consistently told that we are just anxious, need to meditate and several times told to go to the nurse's friend's acupuncture clinic. Once while I was probably within 24 hours of death of meningitis they sent me home from the ER, and luckily my partner took me to Redbud where they immediately transferred me to an ICU unit in the city."

"The ER service was phenomenal tonight. The whole team was very kind and professional. Thank you nurse Marie for only having to poke me once for blood. Others from the team, I forget names but they were all helpful. I was very well taken care of."

"Went with my husband for his kidney stone pain. It was quite a long wait to be seen (about an hour and half). We spent four hours waiting for a diagnosis. For some reason the room was hot. The nurse was running from room to room. She even lost the Dilantin injection in the hall intended for my husband. She ran back and found it but that concerned me. Maybe this hospital is understaffed?"

"Going to the hospital is never a "fun" experience, but the people here make the place feel as much like family as one could image. These people are warm and compassionate to patients and to visitors. They do not have the facilities to handle some more complex issue, but it is wonderful to have someone close by when the need ariseses. If they can't deal with the issue, they can quickly get you to a place that can."