La Quinta Inn & Suites by Wyndham Galt

"I currently have reservation with this hotel. Let me just say, I have never interacted with such rude, and non helpful front desk staff. When checking in my co-worker who I am sharing the room with checked in before me. This led to the night front desk staff running MY credit without authorization. When I happened to see my roommate (co-worker) at work and was informed of this I made sure to go directly to the hotel and ask for a release of my card as they charged a total of 2,591.00 without me approving it. Let’s fast forward two day to which I was able to finally speak to the manager of this hotel only for it to be on the phone for a brief moment. To which she stated that it would be reversed and should only take a couple days. Well I first brought this to attention on Monday (1-15-24). As of right now(1-19-24), I was charged AGAIN the total of 2,591.00 and a second charge of 242.00. I have never seen such and unorganized staff/rude service as hotel staff. I will definitely be reaching out to corporate and letting them know how this hotel is ran and doesn’t want to help the guest her get their money back when it’s not authorized or ran with out the card holder’s permission. Please make sure you use a card you’re willing to lose money out of and be told there’s nothing you can do till the “banks” communicate on how to send money. And that on “their” side aka La Quinta that it’s all good when it’s in fact not all good on your side."

"If I could give this hotel 10 stars I would. From the minute my soccer team walked into the lobby, we were greeted by staff members with a smile. The ENTIRE staff were respectful and accommodating. Even with having a full team in the lobby running around and being loud not one single complaint from the staff. The rooms were extremely clean and all amenities were amazing! The manager is awesome, and knows costumer service to the max. I would highly recommend this hotel."

"I was pleasantly surprised at how nice this La Quinta was, the room was clean, I love the big bathroom and the staff was helpful, the lobby was decorated for Halloween and the hang out area in the lobby was great. Quick check in and easy check out. Would definitely stay here again."

"Absolutely love it here. The breakfast area has a lot of options, the rooms are very clean and spacious and the bathrooms are huge for a hotel. Everyone that we talked to was very sweet and helpful. We had to leave early due to an emergency and they were able to give us a refund for the days we didn’t stay without any difficulty. Really wish I could have stayed the whole trip, because it was a great experience."