Quality Inn Rosemead-Los Angeles

"This hotel is horrible, we stay there 2 times. The first time was so good but the second one we've got robbed, somebody went into our room and took our bag & our stuff. The receptionist said he took responsibility from that accident but he didn't do anything, it's about a month. We stayed there from January 28 until January 30. We still had one more night but we don't feel safe anymore so we checked out. So inconvenient."

"Do NOT come here! Rooms are way overpriced and are not worth more than $50 per night. My booking is for 2 king beds, but he gave me 2 queen beds instead and without telling me before assigning it let alone before giving me the key card. 1. Horrible location; nothing nearby. 2. Room lighting is annoyingly ugly and bright (white bulbs instead of cozy yellow regular bulbs). 3. Charges a surprise $100 security deposit they oddly fail to inform the public of on any of the travel websites they're in nor in their own website. Furthermore, swiped it off of your debit card before even asking you permission nor if you need to pay it another way or with a different card! Skinny weird scary looking Latino dude with black spiky hair Wednesday night 2/28/24. What happens with guests who needed that money to pay for another night?! Or to pay a cab/Lyft to their next destination, or who don't have $100 on their card?!?! So clearly the manager here is an irrational thoughtless bias idiot. The guy said the manager does it to keep homeless people out. That's illegal; discrimination based on social caste. So I will be reporting them to all of the property officials including the California Attorney General. [I'll update this Review with employees names later.] 4. The blackout curtains don't pull, therefore what's the use of having them on the windows?! You can't close them, therefore Sun/light comes in room. Smdh. 5. Sink and shower water is BARELY THERE/EXTREMELY LOW PRESSURE.... MEANING....NO PRESSURE AT ALL. Tub drain is slow, backs up as soon as tub water spout is on instead of shower spout. 2. Musty stuffy hallways all 3 floors, and stairways (filthy/never cleaned), and lobby - despite them keeping lobby door open. 3. Breakfast is waste of time. I don't eat red meat nor pork, but UNLIKE the Bell Gardens location; this Rosemead location doesn't have sausages, nor scrambled eggs, nor pastries (in-plastic danishes/no danishes at all, muffins, McMuffin's, no wheat bread. Only white bread, she keeps only 2 pathetic hard bagels in the compartment, egg patties that are cold and have no taste whatsoever and are not kept in heat; which is an illegal health hazard). She's rude and invasive as if you're under surveillance by a guard. When at Bell Gardens quality inn that lady is courteous, out of your way, replenishes and cleans is her only focus, and she minds her business, goes and gets for you what's out or all gone or running low or missing. Keeps scrambled eggs hot and tasty, has non-stick spray for waffle machines. 4. I gave beneficial suggestions to the Asian male front desk employee 7:30am yesterday morning 2/29/24 who instead of saying "Thank you I will share those with management and owner", spewed baselessly insulting lame excuses and false assumptions....."the Bell Gardens location has more rooms than we do and are next to a casino so their rooms cost more, they can afford those better breakfast selections you say they have." "We can only choose pastries or white bread slices. "We chose flat tasteless egg patties instead of their tasty scrambled eggs because the scrambled are dehydrated." When the facts are: Bell Gardens location was only $4 more than this one and other times shows the SAME prices as this one, you CAN get rid of the hard white stale bread slices you called 'fresh' and replace them with pastries and muffins or provide both. You CAN provide scrambled hot tasty eggs, you CAN supply plant based milk not just Cow milk, you CAN provide sausages or sausage links, you CAN choose to stop being cheap and acknowledge the fact that it's because of what you're currently doig - that only a few people per morning bother to get out of bed 6:30am-9:30am to go in there for breakfast. Smdh. WAKE UP.....do better."

"We were around the area very late night, so we decided to book this hotel. Night time front desk receptionist was unprofessional and rude. His service like jr high school student. Dirty, Noisy room. If you don’t believe us, try it. You will see. Your money worth it."

"The service is impeccable. The staff is kind, helpful, and genuine with their communication with you. I appreciate each step member, right down to the made service. They all are willing to assist as they can. The front desk will also print documents from your emails as you need. They are amazon. A rock star crew."

"Was here for only three nights of what was supposed to be a 9 night stay. By night two my father and I found bites all over our arms and legs, until now we don’t know what they were. When we spoke to the hotel they refused to refund for the days we stayed because we “should have complained on night one”- even though on night one we obviously hadn’t realized of anything yet. Then when we went back to the hotel to explain the issue, the front desk employee had a horrible attitude and when we recommended he find a different job for his own sake because the hotel was horrendous he said “to you guys” as we walked off. When I told him to “shut up” because he is being rude to customers that are quite literally giving him advice he said “no you shut up”. Really crazy middle school attitude for an employee and the staff. At the end we are leaving with bites, hopefully not infections, bad experience and having to spend even more money on a better hotel with short notice (which makes it even more expensive). I’d recommend to never come here, and if you have to, record all your experience so you’re protected in case you have to complain or be safe against these employees. FYI this is my second negative review ever —in my life. That’s how bad this was. Be careful"