Gordie Boucher Ford of Menomonee Falls

"I’m going to guess they are under staffed because the last oil change I got took almost 4 hours. The oil change I got this time I was told they were begging for my appointment. The staff is nice but it just takes a long time and yeah you can shuttle and be taken somewhere but they shuttle took awhile as well. I didn’t like where they put the sticker for my oil change they apparently couldn’t get it off the last two times and this time they just moved it over and didn’t stack it on top. I really didn’t like how they left it. And the complimentary wash is not worth getting. I’ll continue getting my free oil changes here until my package has depleted. I was told my oil cost more than the package I paid for and that I would get emailed some type of paperwork I still haven’t gotten that email and it’s been 2 days maybe it’s something they are going to work out with “fidelity” as this is the package you get when you buy a car from them not that I actually purchased myself. ***** Called Alex and the only thing he offered to make it right was a "sorry we had to learn to do better on your service" And this was after another bad service done today 2/5/2024 I just had on my last oil change for the package I purchased."

"Every time I ask my service representative a question he scoffs or is dismissive. While I have a laundry list of complaints I'll stick with the last major irritation. I asked for new windshield wiper blades. All 3 (front & back). Before I drove away I noticed my rear one not working correctly. I pulled back and first my rep looked at it. We noticed the cap wasn't on correctly. First red flag even though it was just a decorative piece! Then a mechanic had to come over. I thought oh good! WRONG! He used his finger to bend it in shape and said "that will do for now." I said excuse me but I would like it done correctly, not just for now. To which he walked away from as my rep stepped in and said well you have my card right? Not good enough Gordie Boucher. This is not my first run in with rude reps, mediocre mechanics and a don't care attitude. Also my fluids were not checked and neither was something else that I'm too mad to remember right now but were all checked green on my little checklist. And then to make sure you are oh so kind when asking for a 5* rating is insulting."

"Gordie Boucher Ford was good was on follow up and keeping track of my order. One of the parts that I ordered was not available in the color that I needed. Rather than just sending me what they had in stock, I appreciated Gordie Boucher Ford informing me and giving me the option to cancel my order for the part. Gordie Boucher Ford kept me informed of my order delivery date and time and it arrived when they said it would. My order was packed securely and the parts I ordered are in excellent condition. They’re professionals and I will use them again."

"I drove from Chicago Illinois to this car dealership in Wisconsin and I had an excellent experience. This was nearly a week long purchase so I really appreciated the support with how easy going and friendly the staff was throughout the experience. Chris was my direct salesman and he did a fantastic job with the sale. There were no dealer markups, no hassle, and a smooth experience all around. My only real downside is that if I want to purchase another car I will need to drive out to Wisconsin since they were by far the easiest going car dealership i've been to."

"Mike Schwister and the team at Boucher were great. They made the car purchasing experience easy and straightforward. Laura was great explain our financing options and Jason explaining features on the car. Really pleased with the overall experience. My car even had an issue before I took off the lot and Mike looked into as soon as possible and was able to get it fixed. Had my first experience then with the service team and again they were top notch. Thanks to Bob for taking me to and from work. Highly recommend the team at Boucher Ford in Menomonee Falls"