Quest Diagnostics

"Do not listen to a single bad thing about this office. Every time I have an appointment, I'm in on time. Today, I spent an hour in this quest facility and I have never been treated better by a lab. I am prone to fainting when I get blood drawn, and they took precautionary measures to not only help make me comfortable but make sure I made it out safely. Leonard and Katie catered to my needs and went above and beyond for me. I am so grateful for them and this office. Choose this quest branch if contemplating where to go."

"Poor customer service. They do not have a receptionist.They have two quest labs in adjacent buildings. I check in using the mobile and waited for 15 minute past my appointment time. Since they had no reception I hade to ask the partitioner when he came out to bring the next patient in. He was very nice accommodating, unfortunately he let me know that my appointment was and the other building at 1010 W La Veta and I was at 1140 W La Veta. I walked across the parking lot and went into the correct office. This is where things went bad. They also had no reception. So I waited for the partitioner to come out. I explained the situation and she didn’t care. She said she would ask if my name was called already. There was no way to check in again. The only option was to put on the waiting list which could take over an hour. I waited another 20 minutes for someone at the office to at least come back out and let me know if they could get me in. They never came back out. I then scheduled another appointment at the other office for 20 minute later. They need a receptionist to deal with issues."

"Was given a time sensitive test that my normal Quest gave me yesterday. My normal quest told me to come here today to drop it off at a specific time. They told me I wouldn’t need an appointment for a drop off. I get to this location, there’s no one for you to talk to, you have to make an appointment with the kiosk and wait, and so I did. The girls working there today were so incredibly rude and came out and told everyone in the lobby that they wouldn’t be assisting anyone. After we have all been waiting for 30 minutes. I told them I have time sensitive tests, she “checked” on my tests and told me I have 7 days. When the quest I came from yesterday said I had to turn it in today and that’s why they sent me to this location. They were so rude to everyone waiting and just didn’t care that we all had needs to be met. Don’t go into healthcare if you’re going to be so flippant with peoples lives."

"A bit late for the appointment, so put in the walk in queue. For over an hour now (as of the writing of this). The entire waiting room has been cleared out except us twice now. And we’re still waiting. I understand that we had to wait longer because we were late. But an hour in an empty waiting room isn’t okay. I don’t know why (and it’s none of my business) but they’ve also sent three people away in this time. One woman left and we made an appointment at another location nearby . There’s no one here and there can’t be a ton of patients in the back because there weren’t that many people who’ve been called back since we got here. I’ve heard less than 5 names called out and two were to be sent away and told to come back another day. Idk what they’re doing back there but it doesn’t appear to be work. Worst quest ever. Better to go to the one at 1140 La Veta. At least they’re competent. If you value your time, do not come here. And definitely do not be late. As I wrote, one of the employees came out and asked for our name again. My husband asked if we’d be going in soon because if not, we’ll leave because we made another appointment. She rudely responded “yeah I just said you’d be called in”"

"At Quest Diagnostics (if you have an appointment), check-in is fast and easy. If you wait outside until it's your turn, you get a text informing you to go back to the lobby. Once there (and after you've handed over your ID and insurance card to be photocopied and have presented them with your doctor's lab requests), they call you to the back to have your blood drawn. The RNs are really good at finding a vain and gentle when inserting the needle so you hardly feel a thing. After drawing your blood and signing the necessary form, no more than 5 minutes will have elapsed. All the nursing staff are polite and patient. A really pleasant experience. Have an appointment, though, otherwise you'll have gone for nothing or will have to wait for hours."