Pet Food Express

"Staff seems very knowledgeable and they have a great selection of foods but I've never had a more uncomfortable shopping experience, my partner and I were asked by staff multiple times if we were finding everything okay and they were watching us like they thought we were shoplifters and kept aggresively asking what we were looking for. I felt like everytime I would pick something up they would be watching me thinking i was going to steal it. Sorry I wanted to just take my time and enjoy my Sunday. I still ended up spending over $100 dollars but I don't think I'll be back. I did not like feeling like I'm doing something wrong by just shopping and looking at products. Very overbearing staff to the point you are convinced they think you are stealing!!!"

"We've always had excellent experiences at Pet Food Express stores across the San Francisco Bay Area. However, on this particular visit, the store manager of the Petaluma store left a sour experience and had us question our loyalty to Pet Food Express. We recently purchased 4 bags of frozen Stella and Chewy and our dog was having stomach issues with the first 2 bags. We decided to exchange the remaining 2 unopened bags for another flavor. The store manager promptly asked us for a receipt and said they "strictly enforce" a 30 day policy on returns. We were 4 days shy of the return window and her demeanor and attitude made us feel like we should be thankful she was going to make an exception for us. I asked her when this 30 day policy had changed since we almost never return things to Pet Food Express. She said "It changed in October, so it's been almost year". Her tone and demeanor made us feel guilty and as if we needed to be lectured on the stores policy. We spent an additional $70+ on food at this store with an extra serving of attitude. We had to thank her for being a customer. I don't remember it ever working this way. The 30 day policy is not written on the back of the receipts or written in the store. There is only a QR code that invites customers to view the policy on the stores website."

"Took my Goldendoodle there today for a bath at their self serve pet wash and it was nice to have a place to bathe my large dog without having to break my back. They provided the shampoo, clean towels, dryer and even a few treats for my pup. The gentlemen that works there Jorge was absolutely the best! Super helpful and knowledgeable when helping me with my dogs food and which brands were good. Most importantly, he was genuinely one of the nicest people I’ve met and took the time to talk to me and answer my questions. Thank you again! I will definitely be bringing my business there regularly."

"Great place for many varieties of high quality dog food and cat food. Small selection for any other pet. Good options for grain free and healthy diets. Most staff is well trained in their inventory. Nice array of treats, toys, clothes, carriers, etc. For your four-legged family members. They have cat trees in several styles as well as the usual line up of collars, harnesses and leashes. Grooming station is on site in the store with good visiblity. Prices are okay, better when you use the buy three get one free option."