SureStay By Best Western Hollister

"This is not a 2-Star hotel. Unless you're on an extremely tight budget, or are looking for a place to sleep for the night instead of your car, keep away. I highly recommend that you give serious consideration to the other lodging options in the area. They have got to be better than this place. The towels were worn and rough. The washcloths were actually STAINED. The towels were well past their service life and should have been replaced long ago. On our king size bed there were four small square pillows. When you sleep you have to keep your head perfectly placed in the center of the pillow and they’re useless for comfortably propping yourself up to watch TV in bed. As bad as the above, the worst part was that our door would not latch in the morning after we opened it. I pushed as hard as I could to get it to latch to no avail. I reported the problem to the front desk and it apparently was a problem that maintenance had already tried to correct prior to our arrival. We checked out before maintenance attempt to fix it again because we couldn’t wait to get out of there. In summary, this hotel is not up to the standards of Best Western. The quality and experience are more akin to a Motel 6/Super 8. Needless to say, we were very, very disappointed with our stay and WILL NOT stay at this hotel in the future."

"Great location if you plan to visit multiple place and be in the middle of everything. Room was clean always the staff very friendly will return and suggest it to everyone"

"Sure Stay? More like Sure Sucks! Welcome to the most handi-cap unfriendly place to stay ever. I'm not speaking of shower handles or doors that a wheelchair can fit through, this is on more of a anti-human level. Had some business in Hollister. Planned on staying there one day, family got the flu real bad & ended up staying a week. I have a crippled wife & an autistic 20yr. Old son. Suffered high fever for days. Can't recall it all. At 4a.m. one night manager knocks on door stating that there were complaints of someone knocking on door loud. I told him I couldn't recall. Said I was sorry if so & that we were all running high fever, Told me not to lie or argue with him & that he would call police & have us removed. I said sorry & he left. The next morning I dragged myself to the office to extend as my son was sicker then ever, & was told that I was on the "do not extend list & must leave. Despite my plee. So I dragged my sick family to the car & cleaned up as much as possible before going for deposit. I always usually check bedding & towels & prewash any thing as necessary, as my son sometimes will get a little spot of ca-ca on the sheet, or drop a towel on the floor & it gets black marks on it. But could not this time as I was soo ill. When manager (jerk) returned from scouring room with fine tooth comb, he told me "sign this", and told me he was returning 56.00 of my 150.00 as there were stains on the sheet & towels, & that my wife only reported two guests & my 20yr. Old son made three. I was under the impression that anyone under twenty-one stayed free. We are platinum members by the way. So, I signed, said" thanks for stickin' it to me, my crippled wife & autistic son & left very upset. Please,in support of all disabled persons everywhere, do not support this establishment. Someone must stand up for us! Thanks for your time & consideration. Power to the people. A little Love & kindness could have remedied this whole situation. Stacy Smith"

"This is one of the worst hotels I’ve stayed at and I’ve had a variety of hotel stays for work that need to be very economical (usually 1x/month not including personal vacations). Upon first glance the rooms seemed fine and were comparable to their over $200 cost especially with the great service so far. However, after needing to use the restroom our group of friends discovered Black Mold in the bathroom making it essentially unusable, this is in addition to the weird set up to the bathroom where the sink was separated from the toilet and shower (personal preference finding it weird and making it feel like a public restroom opposed to a single bathroom), this setup’s main issue is that there’s no towel holder next to the sink and the small shower space makes ventilation more difficult (likely making the mold issue worse). Additionally, the beds weren’t uncomfortable but the pillow were essentially what’s used for decretive pillows defeating how comfortable the bed can be. I would consider not leaving a 1 star rating as it wasn’t truly horrendous but paying over $200 for a $70 hotel adds to the lowered rating as we were essentially ripped off."

"On July 30th&31th 2023 we stayed at Sure Stay hotel by Best Western seaside Monterey the front desk people was very bad needs training to deal with customer service. We had a problem with the floor in the room was in swept nor was it mop specially when you can relax take off your shoes and put on your bedroom slippers and still hear Sand all over the floor as you walk back and forth like someone just came from the beach and we just got there other than that everything was fine. would I stay there again NO."