Cook County Health Ruth M. Rothstein CORE Center

"I used to come here to get routine STD tests but they reduced the hours! They could at least update the website or something."

"Ok so I have been coming to this clinic for a couple of years but lately the for some reason the service has been going down, doctors, nurses are great but the extra staff that is supposed to be coordinating are just bodys walking down the aisle as if this is a fashion show. My friend whom I was just there for support and doesn’t speak English was waiting for more than two hours and no one called him in if it wasn’t for me that I asked when was he going to be help. There’s obviously poor communication among the staff. I hope that things get better it’s a great place otherwise."

"My experience is not to bad! Some groups I will not attend! I feel like they need to get someone else to do rev! Stan group the one took over absolutely not good at all! And he definitely not fare!! I feel he is looking out for his own personal gain! Will never attend his group at all! Now on the other hand! I learn how to respect the staff! They are human to! They have bad days too!"

"The reception desk 4 really needs to improve her communication skills. Without greeting, Her first word to a patient was a curt one: “yes!?” I said “I’m here for an appointment….” Not letting me finish, she jumped in and said “go to have a seat”. I had to tell her “I’m not finished yet”. She really needs some reception language training or/and an attitude change. The nurses and doctors and other staff members are great. Just the reception really needs some improvement. That’s the staff members patients first see. They can really ruin or brighten your day!"

"The very first time I went here it was an absolute disaster. A total horrible experience. However, as my visits increased, the experience began to get better and better. I recently visited for my testing, and it was wonderful. I had all the testing in one place and, as long as you ask the current person testing you to please be sure the *next person* about to test you is given your paperwork, your waiting is much, much lesser in time. In fact, each time I asked, "Please be sure the next person knows I'm here, etc..." , the waiting time was five minutes or less. The experience is increasingly getting better and better. Thank you, CORE, for all you do."