DoubleTree by Hilton Hotel Berkeley Marina

"We had a wonderful vacation and the accommodations were fantastic. The views and food were phenomenal. The staff couldn’t have been nicer and more accommodating. Wonderful venue close to attractions while off the beaten path. The nearby park was beautiful and the walking paths lovely. Jeanie O."

"Stayed here for a work conference. Comfortable rooms and the amenities are great. Good sized pool and hot tub, weight room, lobby. Rooms are a little dated but it adds to the charm. Beautiful views of the harbour. Nice spot outside to hangout by the fire as well."

"I have to start by saying, do not be dissuaded to book here due to most reviews. People are more likely to post to complain they're bad experiences or due to high expectations that weren't met. I'm glad I booked this hotel regardless of the less than reviews on google and yelp. My experience could not have gone smoother. Reading amenities before booking, yes there is a $35 overnight parking fee so if you look at the site, there are no hidden charges so I was fine with that. At check in on 2/9/24 at 2PM we were greeted very warmly, given their delicious warm cookies and offered bottled water. Also while checking in, we decided on upgrading to a water front view which was only a $30 upgrade from the room we already paid for. Front desk staff and valet that we had at that time couldn't have been more awesome and accommodating and genuinely seemed to care that we were happy and taken care of. Bottom-line, they were absolutely fabulous. And also, yes, we also requested to have early check-in. We were given a floor room with a patio with the requested water view and I must say, while yes the rooms were a little dated by only a decade however, they were absolutely clean, neat and clean smelling. And while walking the grounds every staff member we came across were absolutely friendly. From maintenance to housekeeping and other staff that moved throughout the location. Even at check out the next day, front desk was awesome and teased why we were leaving so soon, playful banter like that makes it personable and fun that we were so tempted to stay one more night. While I was not expecting a 5 star hotel I definitely didn't get a 3 star or less. They hold at a solid 4 and I do plan to make that one of my regular places to stay when we decide to go up North from our home in Los Angeles."

"This place is absolutely beautiful and the amenities are also a big plus to be able to have everything right there for you! As someone who doesn't get weekends off or vacation often this was a big deal. I work in hospitality myself and as far as the customer service goes I was surprised how unaccommodating the front desk was and the bartenders. One front desk agent was on her phone and ignored my husband because she was on a personal call, then she should have not been right in the lobby. When I asked the same agent the next day if I can have housekeeping come to the room just to change the b doing because I had spilled soup she said "ugh, I don't think they can they are busy" I said all I needed was for them to be taken and new ones because I can't sleep or lay down on my bed. She wrote down he room number and said she would "ask" and didn't even look at me. I called the desk an hour and a half later to double check and she said yeah let me reach out to them so I initially she didn't even reach out to them just to ask for me. Housekeeping did a great job at following up and helping me. My husband and I went out for a very lovely dinner evening and had such a nice time so when we can back we wanted one last glass of wine. He went to the bar at 10:42 and as one bartender was about to say hello and pour the glasses, his superior came up to my husband and said last call is at 10:45 but it wasn't 10:45. Then he said well we weren't in the door at 10:40 that's why. I don't understand the major issue and I have worked in this industry for a while and know the process. The tones could have been more pleasant or understanding and honestly it was disappointing."

"My two-week stay at this hotel left me with mixed impressions: Service: The front desk and valet staff were friendly and helpful. However, I found the cashiers and hostesses to be quite the opposite, lacking in warmth and assistance. Restaurant: Dining experiences varied greatly. Dinners were disappointing with greasy, overpriced dishes, small portions, and slow service in an often empty dining room. Breakfast, on the other hand, was delightful with excellent food and service. The morning hostess was welcoming, a stark contrast to her evening counterpart. Room: My room had an adjoining door, which meant my comfort depended heavily on my neighbors. This was hit or miss; some days were peaceful, others not so much. Location: The hotel's location is appealing, but it comes with downsides. Cell phone reception was poor, and it was challenging to order online taxi services. Lobby Amenities: A highlight was the water cooler in the lobby. Being able to refill my water bottle there was a significant convenience for me."