Carlin's Cottage Court

"We stayed here this past May and we killed 5 cockroaches in our room. We had no food nor did any cooking in the room. When reviewed with management they could care less and didn’t offer any type of compensation. We sent in photos and talked to management prior to us leaving and we were told they “they are harmless”"

"Friendly check in, however once checked in we found that the entire refrigerator was infested with mold (see picture), which obviously had us question the cleanliness of the entire room. We walked over to have this addressed and the best they could do was move us to a smaller room (no discount as we paid $350.00 for the night for our suite) or they offered to have us check out and not pay for the room (on a Spring April Saturday evening to where there wasn’t anything available on such a short notice). There is also nowhere to plug in any of our cell phones on either side of the bed or in the bedroom. I would not at all recommend this place to anybody and buyer beware!"

"While the staff was friendly at checkin and the location was decent, we overall had a pretty frustrating time. Our cold water in the shower did not work so we were unable to shower during our stay. The mattress was an old hard spring mattress, and there were far more decorative pillows than functional pillows which made for poor sleep all weekend. We tried using the outdoor hot tub and the jets wouldn't turn on and the water was too lukewarm to sit and soak in. Our indoor jacuzzi was large and comfortable but the sulfur smell was so strong we were unable to use. I realize it is a hot spring resort and some sulfur smell is expected, but this was too strong to tolerate, especially when we didn't have a functional shower to rinse in afterwards. Incredibly overpriced for the poor quality of the room."

"My husband and I have been going to Napa over the last 5-10yrs and have been to numerous hotels and cottages; because of this, we were initially excited to try out a new place and go to Carlin Cottages. Unfortunately, we did not have an ideal experience - I purposely purchased a room with a soaking tub, and when I ran the tub, there was a smell of rotten eggs. Initially, I made an assumption that this is considered standard, but upon researching, it meant that there was “bacteria” in the drain. Because of this, it also made me apprehensive to use the shower. I called the office at around 9pm, but since it was after hours, there was no response - I was not given an alternative phone number in case of issues like this this occurred. Because of this, I went to sleep, since my plans for using the soaking tub fell through. They called me at around 10:30pm, but did not leave a message, of which I did not see till the next morning. After the fact, I was told that I should’ve been informed of essential oils to be used to mask the smell, but upon check-in, I was not informed of this. Overall, I wasn’t happy with this experience, as I purposely bought this room with the soaking tub, which ended up being its downfall."

"Been staying here for a while now while traveling for work. Really far from home but they take care of you and try to make it feel like home however they can. The owner is amazing and does a great job taking care of the place. They have been upgrading the rooms, new TVs, couches, beds, appliances. Definitely worth the stay if you come for business or pleasure. Many different sized rooms to accommodate any size group."