KWIK TRIP #687

"Clean, friendly staff, open space. Good people and atmosphere"

"Turned off the pump while I was filling up(I was sitting inside because it's 18 degrees out) then scolded me over the intercom for not standing next to the pump. Employee on a ridiculous power trip, not qualified for a public facing job. Won't be back."

"Worst experience today. I have never had a bad experience at a kwik trip. I've always ran into friendly, knowledgeable staff. I asked the lady if she knew how long it would take to cook a pretzel. She said, I have to check. I said no problem and she checked and told me how long it took. I asked if she could ask the lady to make one for me. Normally, they say they will gladly and when it's done they come find you.. nope.. I waited after I paid for it and was with my 18 month old. It was taking a bit so I go see if she just can't find me and there the pretzels are, out and ready to be taken by whoever wants one.. she was standing there rearranging things so I ask, is that my pretzel? She said yup and doesn't look at me or care to move out of the way since she was right in the way of them so I stand there waiting and she finally turns and says what do you want, me to hand one to you? And shocked, I said yes, I ordered one, paid and was waiting.. she laughs and hands one to me.. still shocked, I leave. I call in and ask what her name was and Kirsten answers very nice but I ask her name and she says "...may I ask why" like I am not allowed.. I say she was very rude and I am going to file a complaint. Very rudely, She said her name is Pam. I said thank you. She does not say bye and she hangs up. If someone's calling to file a complaint, don't add on by being even more rude. I hope they get talked to... Have not been reached out to and today I filed another complaint on her. She definitely recognized me and decided to harass me. She recognized me and my 18 month old so she slammed a pan down next to me to try and get a reaction and I didn't buy into it and ignored her well she didn't like that so she ripped the door our of my hand and decided to get as close as possible to me and my son. I will not be bullied out of my local kwik trip.. this is getting bad and for an employee to be able to act like that and still have their job is baffling..."

"Why in the world would anyone leave a review for a gas station? Let me explain. I have been visiting this Kwik Trip for well over 25 years. Actually got my first tank of gas at this gas station after getting my driver's license. But this review is for February of 2022. I stopped in just about a week ago and one of your Associates Jon ring me out and had a 2-second conversation about my arm surgery I recently had, and he wished me well and fast healing. Fast forward to this Friday the 25th, he completely remembered me and asked me how my bicep tendon was healing. And I said great and was extremely impressed that he remembered that based off of thousands of customers he sees on a weekly basis. Laura the other associate that was working the registers was extremely friendly and helpful as well. I personally manage 42 retail locations and I don't think more than three people in my whole portfolio would be able to remember that like Jon did. In a world that is basically going to hell in a handbasket, Laura and especially Jon brightened my day."

"Keeping up with the tradition of great Kwik Trip stations this one makes the grade. Excellent value in gas or inside the store. Employees are fast and friendly. Parking lot in and out is a little awkward with the roundabout."