Walgreens

"The pharmacy has been making a big turn around this year and it shows. The staff is more knowledgeable and my prescriptions have been ready on time lately. They really do deal with alot so even though things aren't perfect I am giving them a five star to show how much I appreciate their efforts even when it's not easy. Keep up the positiveness everyone! You are doing great!"

"I had a HUGE debacle trying to get my husband's insulin from another Walgreen's location and was told by one of their pharmacy techs to "call around to other Walgreen's stores to see if they have what you need". I called this store and was assured that they had the necessary amount in stock and stated that I could pick it up after 10 a.m. the next morning. When I arrived a pharmacy tech casually told me that they DIDN"T have the insulin and was very dismissive when I relayed the interaction I had with the pharmacy tech the previous afternoon. After reminding him that insulin is a "life or death" drug and asking him where I should obtain it, he stated the SAME thing (almost verbatim) as the first pharmacy tech ("you can call around to other Walgreen's stores to see if they have what you need"). When asked if they could check in their system what Walgreen's stores might have the insulin, he said he couldn't do that. I was livid after not experiencing ANY compassion, empathy or even basic customer service. The whole time this conversation was taking place the pharmacist was within earshot and refused to interact with me or even raise his head from what he was doing. After over 20 years of having Walgreen's as our health partners for pharmacy services as well as other business interactions, our family has switched to another pharmacy and couldn't be happier to be treated like human beings and with superior customer service with every interaction."

"Their customer service at the photo center was great! I printed some signs for my wedding & there was one with just a slight mistake. Kelly was very helpful and was happy to reprint the one sign to make it right! I’m very pleased with how they turned out & will definitely continue to print signs/photos from here!"

"Was calling to find out when I could pick up my prescription. Need to get it before the new year due to insurance change. Was on hold for 30 minutes, started off with 1 caller ahead of me then for the next 22 minutes have no idea if I was next because it didn’t give me updates, just kept me on hold with no one answering. Never did have anyone answer. Really happy to be switching to another insurance company. Don’t have to use Walgreens anymore. Plus don’t have to wait 2-3 days for the prescription to get filled."

"This place is a mess. It's completely random whether or not the drive-thru will be open. It also seems like it's completely random as to whether or not they feel like filling your prescription that day. Some of the people that work there are very friendly, but I've had some pretty rude interactions as well. Honestly just don't use this Walgreens if you don't absolutely have to."