Starbucks

"Went to pick up my mobile and arrived to the store to find the doors locked. I was going to pick up my order through the drive through. The line was really long so I took a quick drive around the block. When I came back, there was a note on the drive-through window, that said "sorry closed early." I could see the employees in there working. I called the store multiple times with no answer. Starbucks had my money and I didn't have my drinks. I spent about 20 minutes with Starbucks Corporate in getting my money back. The district manager reached out to me which I appreciate. I was so excited to have this Starbucks in Deforest, but I wont go back. On previous occasions my drinks tasted like they were watered down. I understand things happen beyond peoples controll, however the customers that had pending orders should have been called when the store opened again."

"[I am writing this on behalf of my wife and her friend.] We went to this Starbucks today. We waited 14 minutes at the register before anyone even acknowledged that we were there. The baristas were filling orders for the drive-through but neglecting customers in the store. A line of seven more people arrived behind us before our order was taken. The service was slow. One of our drinks was obviously only two-thirds full. We had to stand in line again to get the drink fixed. We asked for half-an-half to fill the cup up. The barista pulled out a gallon of whole milk and poured it into the cup. I guess they are not trained to know the difference between half-and-half and whole milk. Those of us that live in DeForest were looking forward to having a great meeting place and great coffee in our town. But, we are disappointed in the atmosphere and service at our new Starbucks."

"Ordered a Venti and know they aren’t always filled to the top. I get it. This was clearly Grande in a Venti cup. I did call and the were cool about me coming back, but headed north on I39. So coming back isn’t an option. Do better for a $7 coffee. Mistakes like that shouldn’t happen."

"This is the worst Starbucks I’ve been to . I’ve never had a Frappuccino look like this at any Starbucks, nothing but ice . They have yet to make any of the drinks I’ve ordered correctly & have attitudes when asked to fix them. The customer service is absolutely trash here. Don’t waste your time here."