Batteries Plus

"I have been a long time customer of Batteries Plus, but this was my first experience with the Hales Corners location. Unaware to me, this location is a franchise store which is different from many other locations- and they are definitely NOT in the business of correcting their wrongs or supporting their customers when unfortunate circumstances occur. I had a HORRIBLE customer service experience with the store manager after they sold me a faulty battery for a family heirloom watch that needed to be powered for a wedding in honor of my late grandfather. Long story short, the battery stopped working LESS THAN A WEEK LATER, and when I brought it in to be replaced again, this time the watch glass was shattered the morning of the wedding by another Batteries Plus employee. The watch was supposed to be photographed in a set of 6 with my ailing grandmother, and as you could imagine, that was not able to happen and may never be able to happen again as all six watches were inherited by family members all around the States. I would not have been in the situation if they had not sold me a faulty battery in the first place. The store manager did not show an ounce of remorse or even attempt to apologize for the distress that was caused by their selling of a faulty battery, and he held a solid stance against a simple act of empathy. He refused to refund my money for the faulty battery and instead of offering any sort of support he preferred to turn up his nose and send me out of the store claiming there was absolutely nothing they did wrong. I completely understand that things accidentally break or end up faulty. Unfortunate circumstances happen as we are all human, but when a business does not support their customers when these things do happen, it is not a business that I will EVER continue to support. I urge you to think twice and visit a corporate Batteries Plus location, as I have had wonderful experiences when issues arise at other stores."

"DO NOT GO HERE!!! THE FRANCHISE OWNER MATT IS SUPER DISRESPECTFUL. HE DOESN’T CARE ABOUT THE COMMUNITY ONLY MONEY. ASK A SIMPLE QUESTION TO HELP UNDERSTAND A SITUATION AND HE WILL TALK DOWN TO YOU AND BELITTLE YOU."

"Fantastic Experience! The owner spent over 1/2 hour trying to determine why my new pepper grinder that was powered by rechargeable batteries would not work. He was so determined and helpful. He showed me that there were two peppercorns stuck inside of the base. He tried to get them out but we could not open the grinder to get inside. After I got home I used a rubber mallet and pounded the top. It opened up the small screw, released the spring, and the two peppercorns fell out! Thank to him I also became persistant and the mill works perfectly. Would definitely recommed this store!"

"3/22/23 Clinton and Matt were GREAT. They identified the problem, found the fuse and stayed with it until it was replaced.  Huge for me as I'm on oxygen and needed the car charger to work to keep the oxygen flowing. I can only imagine how long this would have taken at a car dealership, and how much it would have cost. Above all that they were very kind. Why would anyone go anyplace else? They both deserve a raise!!!! Thank you again Ellen"

"Fantastic experience. Clinton was extremely helpful and kind. He changed out my battery(not an easy job considering the battery is located under passenger seat.) He even provided assurance that my cars memory would be saved. I am extremely grateful. The price of my battery was also lower at Batteries Plus. Thanks again Clinton."