Grand Appliance and TV

"Found just what we were looking for and our salesperson, Mark K., was very knowledgeable and answered all of our questions without being the least bit pushy or aggressive. I also liked that, when addressing our concerns, he looked both my husband and me directly in the eye. The majority of salesmen only look at the man. Great salesmanship!! Small things like this make all the difference. I would highly recommend this store and Mark in particular!"

"We were helped right away by the store manager, who told us all about the merits of Frigidaire products. He showed us the various models they had in-store, which made our selection easy. We received a rebate and good price on an extended warranty. This store is always set up well for making selections and everyone is very helpful and friendly. Over 20 years, we have made all our appliance purchases here. New appliances were delivered and installed the next day!! The installation guys were very experienced and friendly. We are very, very happy with our purchases and experience."

"Michael was super helpful over the phone. I pretty much knew what I wanted and he gave me a good price, told me about a rebate and time frame for delivery. I have purchased from Grand Appliance in the past and have always been very happy with their service!"

"The first W/D I bought from them was damaged upon arrival, even though I was heavily assured it was "purely cosmetic". Within the first wash it was evident the machine was not working properly due to the damage, so I had to start the process of getting it resolved. Having Grand Appliance even be able to get someone from LG to respond to me was a hassle itself, and took a month in order to have someone come out and even take a look at it. Once the repairmen came out to look, within 5 minutes they were able to diagnose and determine that the issues are from the damage that Marty and everyone else at Grand Appliance assured me wouldn't cause it. Then, I go in to set up the replacement (mind you, I was required to spend an additional $5-600 for the replacement) and it's set up for Saturday. Cool. I was going to be out of town so I had someone at the house during the delivery window (which also got changed multiple times via text the night prior) only for us to figure out that it was never going to be delivered that day! (We only found out when WE called for the status, they weren't going to call us). The "Manager", Marty said he messed up (again) and that it cannot actually be delivered until Tuesday at the earliest. At this point I told him to cancel everything and issue a refund, as there have been multiple mistakes and inconsistencies thus far. He takes down my CC # to issue the refund, then calls the other party on the account to say that he's not refunding the card # provided (who knows why...?). Are you serious?! Grand Appliance definitely needs to take a look at the Management of this location, because it's lacking severely right now."

"I had been shopping for a new refrigerator and I came upon Grand Appliance in Racine. They had what I was looking for in stock so I called 45 minutes before store closed with questions. I was prepared to go in the next day but Michael was of great help and said he would hold off closing so I could come in. He wasn't pushy and spoke honestly about the product. He pointed out an even better version of what I was looking for. I purchased the LG and have a very happy wife now. Thanks Michael"