Valvoline Instant Oil Change

"I was leaving Oconomowoc to go to Madison when my 'low tire pressure' light came on. I confess that I'm not sure how to check tire pressure. I saw the Valvoline building on Summit Avenue and pulled in. Though they wouldn't officially open for another 25 minutes, a kind man helped me, going out into bone chilling cold to do so. I cannot say enough about his willingness to give aid and his great attitude while he did so. Thank you, David. You have a new customer!!"

"There are some positive reviews of this place but I think what you need to know is how this company responds when things don't go well. My car never leaked oil before I took it in for an oil change at Valvoline. The technicians at Valvoline drained my oil but didn't have the skill to remove the oil filter, told me I had to take it to the dealer to have that done. Prior to being able to get to the dealer, I noticed oil leaking from my car on my driveway. When I was able to get my car to the dealer, they found the oil drain plug and oil filter housing loose with the belly pan full of oil. I incurred a significant cost to have this addressed, not to mention the inconvenience of needing to go to the dealer to get my oil changed correctly. Customer care put me in touch with the technician that worked on my car. He denied any wrongdoing. Next, I was put in touch with his manager, who was not someone a company should allow to have contact with customers: arrogant and condescending, no accountability, no concern for the burden their incompetence caused their customer."

"I just went here again today and was reminded why I keep coming back. Today Emma helped me and she was fantastic! I come here for every oil change because I love how the techs explain things to me and don’t pressure me into buying anything (even though I always do because they are so helpful!) I’ve gotten my windshield wipers replaced as well as some bulbs in my headlights. Great people and love the work they do!"

"Ryan was awesome and the gents had me back on the road in under 25 minutes after a tire rotation (not available at many valvoline locations), coolant flush and full synth oil change plus air filters. I am adding this location to my favs since I have driven over 408,000 miles on my 2019 Honda Odyssey (original transmission & engine."

"Asked Tech to install a high quality K&N oil filter i had brought with, and after trying 3 separate times, the pit tech said it was the wrong size. This time around, I bought a Fram Ultra Synthetic to be 100% sure I wasn't crazy. Yes, the diameter of the Valvoline filter is correct and the gasket is correct, but the depth and capacity is way off. To tell me the filter I brought didn't fit, and for me to spin it right on in about 5 seconds just doesn't sit right with me. Thanks for selling me a filter I didn't need. I'll stick to doing my own oil changes..."