Eau Claire Automotive Group

"My name is actually Jonte Buchanan I do not have a google account so I am writing my review under a friends. I just recently purchased a 2013 Nissan Pathfinder from Eau Claire Automotive group. My sales reps name was Lyndsay who by the way insisted upon me giving her a good review only a day after selling me this vehicle. Me being the sister of a mechanic I know better than to drive a vehicle for even less than a month before prior issues start to surface. Within a day or two after driving off with the Nissan I notice my RPM’s are jumping all over the place. My acceleration and deceleration was off. I was told by Lyndsay that until it’s a major issue they wouldn’t address it. I also noticed condensation filling into my right tail light to the point of making an ice block in casing the tail light bulb. Was also told they wouldn’t do anything about that but that I could drill some holes into the tail light. Then about a week after that my alternator went out. Now they did help with that but that was the only fix they helped with. When I brought up the issue of my RPM’s and acceleration/ deceleration again I was told to bring it into Nissan service. The service desk rep was very rude wasn’t even paying attention to me when I was telling her new issues I noticed. Then proceeded to let me sit there for 2 and a half hours after I told her multiple times I had to be to work by 3pm it was now about 2pm. My car had been sitting on the side of the building for god knows how long. She then tossed my keys at me and in a very rude tone said “well go ahead and take your car then I guess we’ll call you when we know anything.” Just to find out that it’s a transmission code error and the warranty Eau Claire Auto had me get the day I left with the Nissan wasn’t going to cover the cost of the fix. I’ve had this vehicle less than a month. I do not recommend eau claire auto to anyone."

"Had a really good experience with Steve Connell, he was very low pressure salesman. My Mom and I stopped by and were looking for a used car. He had a SUV that just came in and we test drove it that day and it was great. He took lots of time with us going over all the functions of the car. It was a very great experience the car was gone over and checked. We saw the tires were old so they put new ones on. Anyway it was great. Thanks for helping us."

"Awesome place to buy a vehicle! I can’t say enough good things about Lindsay- she was very professional and made the whole process comfortable and easy. Lindsay made sure everything we asked to be fixed on the vehicle purchased was completed seamlessly. I was impressed with Eau Claire Automotive Group and would highly recommend to anyone looking to buy a quality vehicle!"

"Steve Connell helped my friend achieve new goals today! He was very helpful and a great guy to work with!! Definitely recommend Eau Claire Auto Group if anyone's looking for a vehicle!!"

"I do not have enough nice words to say about my experiences with Eau Claire Auto Group. Specifically with Steve Connell. He has helped get my husband and I get into 2 different vehicles now and it has been the best car buying experiences I have ever had. He listens to what we are looking for and what we want and does his best to find something that works with our wants, needs, and budget. Both times we didn’t think we would be able to get into the vehicles we wanted, and both times Steve made it happen. Plus, he is funny, personable, patient, and an all over great guy to work with. He makes the process quick, easy and painless. We will never shop for vehicles with anyone else again! And he makes a great photo bomber!"