Advance Auto Parts

"Great service! Shelly was great in helping me with a free inspection on my check engine light!"

"Had the fluids that I needed for my truck and were able to point me in the right direction right as I walked through the door and asked"

"Very helpful staff did a free check on my light that was on"

"Let me start by saying I see a lot of negative reviews by customers demanding the store perform services they're not equipped for or don't even perform. I also see multiple reviews of the store not honoring returns to customers who failed to retain their proof of purchase or tried to return damaged products. This isn't one of those reviews. I've attempted to work with this store over multiple occasions now. When they answer their phones (hit or miss here) they're generally friendly and professional. However their staff are seemingly lacking training in key areas, particularly when cross referencing vehicles parts. I've tried multiple times to cross reference a vehicle with their workers, providing them all necessary information from year, make and model to the manufacturer OEM numbers from their own website. Despite this they seem to be unable to find even the most basic parts I need. And no I don't drive rare models, I own a Chevy and a Toyota. Okay, fine. Maybe their inventory system is just that poorly designed that if you don't have the exact part number matching their system it can't pull it up. However... One of the rare instances they managed to pull up my vehicle information they were able to set me up with a pair of rotors, bearing assembly kits, and matching break calipers and pads (one for each side of my truck). They quoted me $120 and change for both bearing assemblies as a set, which I thought was great since everybody else wanted to charge me $160 for the pair. Well when I go to pick up the parts the guy at the counter told me that not only did they only order in a single assembly for the wrong end of the vehicle, but that the quoted $120 was only for a single unit and to get the parts I now needed to wait an additional week because the parts had to ship from the manufacturer. And just to add insult to injury they also demanded I now pay in advance since it was such a large order. Okay, that's understandable but why then did they place the order over the phone in the first place? The guy had no answer for this. Well seeing as I couldn't wait a week I took my business elsewhere and paid the extra $40 I thought I was saving here. There have been other instances where the service with this place was lacking, but looking back this obvious bait and switch is the single most glaring and the one interaction that I remember every time I consider whether or not it's worth the risk dealing with them. If they have the item I need in stock I'll buy it, but if I need to order something in I'll go through more trustworthy stores instead."

"Love this place! The staff is knowledgeable, super friendly and courteous! Online orders are processed promptly and we're always greeted with a smile. I forget the name of the auto parts store that used to be here but I'm stoked that there's finally an Advance Auto here in Red Wing. The convenience of having our needed parts and accessories at a local shop (without paying the higher prices elsewhere) is a huge bonus. Will be back again soon!! 5*!"