Casper - The Shops at Mission Viejo

"Bernard was very helpful and offered excellent customer service. I had a few questions regarding the mattress and the cover that I was looking for my son and he answered all my questions in a very professional manner. He has a lot of knowledge about the products. I’ll highly recommend you to stop at this Casper location if you’re looking for a mattress. Thank you!"

"My husband, Anthony Continanzi, purchased a mattress for our son and daughter-in-law from the Casper Mission Viejo store and dealt with a very professional and courteous salesperson, Bernard. Bernard was so helpful and attentive and provided service that was beyond our expectations. Would recommend purchasing your mattress from Bernard, as he was very accommodating."

"We bought a Snow Mattress & foundation for our college bound son who is an athlete and sleeps hot. He loves the mattress & snow hybrid pillow. Both keep him cool and he is so happy with the purchase. He says he has never slept better! Our purchasing experience has also been outstanding. Bernard at Casper, Mission Viejo was wonderful to work with. He took his time to explain all of the products, answer our many questions & continued to help even when we returned the bed for a larger mattress. Can’t compliment him enough for the amazing customer service & his professional attitude. Casper makes it easy to love their products!"

"After visiting several different mattress stores looking for a split king for our adjustable bed frames, my husband and I purchased the Wave Hybrid and the Wave Hybrid Snow at the Casper store in The Shops at Mission Viejo. We also purchased two pillows and two Breathable mattress covers. I liked their showroom which has a little cozy "house" built around each mattress display. Bernard was extremely knowledgeable as well as helpful. We went back a second time to make our final decision and he continued to answer our questions and provide all the assistance we needed while still giving us our time and space to speak as a couple. The mattresses were delivered separately so we've now been sleeping on them for two nights. I like that we have 100 days to trial the mattresses and that they have a 10 year warranty. So far so good. Last night, my Fitbit gave me the highest sleep score I've had in a long time. Thanks Bernard and thanks Casper!"

"Earlier this week we purchased a Snow mattress, foundation and metal bed frame at the Mission Viejo Casper store. The store manager, Bernard, spent quite a bit of time with us to answer all our product questions and options that would best serve our needs. As a result, we were torn between the standard foundation and upholstered foundation, so we decided on both to see what would work the best in our guest room. Once all the items were identified, Bernard took the time to leverage all the available discounts to ensure our out-the-door price was super-competitive when compared to the incentives available on-line. To our surprise, the store had all the items on-hand, except for the upholstered foundation. Bernard and his associate, Enrique, were super helpful to load our purchase into our vehicle. Bernard then promised to follow-up as soon as possible regarding the status of locating the upholstered foundation that wasn’t in stock. To this point the level of personal service and care exceeded our expectations. You would be hard-pressed to find a better team to reaffirm we made the right choice given the number of mattress brands available. Fast-forward to a few days later and as promised Bernard did follow-up with us regarding the upholstered foundation. Apparently, Casper indicated to him through various calls and channels that the foundation is on backorder with an unclear delivery date. So based on his advice we canceled our original store order for a refund and re-purchased the foundation to facilitate expedited home delivery when it becomes available. Bernard has been super-diligent with every commitment and his follow-up communications have been outstanding to this point. Now we wait for the last part of our order. We are hopeful that Bernard will continue to advocate on our behalf as we chase down the last part of our purchase."