west elm 3333 Bear Street, Costa Mesa, CA 92626

"I love this place. Everything they sell feels unique. And the prices recently appear to be quite comparable to lower end furniture stores. If you order online, go directly to the pick up location in the garage and call them. See photo with instructions. 5 stars."

"Ordered entire new bed set, nightstands, dresser and dining room table, was guaranteed delivery by our move-in date by the manger, Greg. Our move-in date was 7 weeks out and said there would be NO issue. Well, our stuff didn't come for 13 weeks as they shipped our stuff to someone else. The store failed to rectify the delivery, didn't care it was incredibly late, and when they came to deliver, refused to help take our old stuff away, which WE PAID FOR!! Greg, the store manager, promised we'd get AT LEAST a 30% discount for all the trouble. After battling with the warehouse for another 6 weeks, they refuse to refund anything to us. Will never return"

"Never order custom items from West Elm. It will be the worst experience you've ever had with a vendor. Originally they said it would be there before Thanksgiving in 1 month. Half our items took 2 months to arrive in the warehouse, the other half are due in Feb... 5 months from when we orderded. They will not ship or allow us to pickup the 2 that arrived. Managers sent 2 requests for a partial shipment and were denied. So we'll be 5 months to deliver what they originally said 1 month. Would be happy to remove this review if they would split the delivery up so we can receive what is in stock now."

"Ordered a table and was disappointed with the pattern in the wood grain that had not been shown on web photos. With absolutely no pushback, they accepted my return. I had assembled this table and thrown away the boxes. They issued a full refund when I brought the table to the store. Excellent customer service, I won't forget this..."

"Really poor customer service at this location. Both times I've gone the sales associates are so rude and unhelpful. I asked for color swatches for the Penn chair and she told me to look online....I wouldnt have come TO THE STORE if I didnt need to lady. The first time I came, the sales associates directly went and helped Caucasian customers but continually ignored me until I had to go and chase someone down and ask them to help. Definitely will spend my $$$$ somewhere else. Very high brow vibe and unhelpful."