Icing

"Lousy experience. When the cashiers did stop gossiping and gave us some attention, it was dismissively arrogant, snappy and rude, and in front of our disappointed 11 year old customer. It's a mall so easily found somewhere else to spend our money. Understand that staffing is difficult now but surely Icing could do better. Little wonder the store was basically empty."

"Terrible customer service. I don’t know how these rude women running the shop got their job. I was literally almost to the cash register and about to buy an item and checking out a detail on it and both of the women who work there immediately, in a very rude manner, said “you have to buy this. You’re not allowed to check it.” I stormed out after they mouthed rude comments in front of me and my daughter. They lost our business. Sad place"

"Received the best customer service from Alize. I needed help finding jewelry to match a dress I bought for my anniversary, though the store was busy she helped me find everything I needed. I came last week too and she is also so attentive and sweet. I hate to see that people rather lie, I was there last week and there a group of teens looting merchandise and she respectfully asked them to please just give back the merchandise so she didn’t have to call security, I was amazed how she juggled everything. And was still so attentive to everyone in the store greeting giving and did a piercing! Great employees. Also Sarah she’s always so sweet too!"

"This afternoon my family and I visited this store today, and I had a horrible experience. When we entered into the store the only employee working did not greet but instead tended to her clipboard. We had to take the initiative in asking where a certain item was. At this moment I already felt like we were receiving terrible customer service. It didn’t help that when other customers entered into the store they were immediately greeted and tended to. After some time passed while we shopped throughout the store, one of the persons I was with purchases a couple of items. Almost immediately after that, I was ready to purchase my item. Fortunately, I did not because my underage cousin was approached, pressed, and accused of stealing. I am 100% sure that the employee knew that the child was with us older adults because during our entire time there, she addressed all of us once to offer us a bag and then she was specifically told that the child was with us. Her attitude towards the child was unacceptable and she completely assumed without evidence that an item was stolen. When questions were asked about why she assumed the item was stolen she replied “because I was right behind you”. We couldn’t help but feel targeted and extremely uncomfortable in that environment. You’re employee named Alize, was very unprofessional and definitely needs to be checked."

"Stephanie gave me the best customer service, she helped me find the jewelry I needed for my little girls speacial dance. The store is really clean and they have cute and affordable accessories. I would come back just because of Stephanie, she made my little girl feel happy and confident."