United States Postal Service 1653 7th Street, Santa Monica, CA 90401

"I’d give fewer stars if it was possible. I have to go to this post office frequently to ship out packages. There is one woman who works here who is ASTOUNDINGLY rude. I cannot even believe it. I never have personally been the target of her, I’ll say it, near-verbally abusive rhetoric but I’ve witnessed her do it countless times. I just walked out and she was harassing a homeless man who was genuinely just there to pick up a package. He did NOTHING wrong. I can imagine this is a hard job, and I’m sure there are very real scenarios where this worker has to protect herself but this was OUT OF HAND. I’ve seen her do this to all sorts of clients. Last week, I saw this happen on two separate occasions – I saw a “well put together” mom leave in tears because of this postal worker and then I watched her talk down to another college-aged student that left in utter frustration. I can only assume that this location is SO understaffed that they would allow this woman to keep working. It is out of hand and so uncalled for. She also is extremely rude to her coworkers. They also shrink around her. Bad vibes all around. I wish I knew who I could call about her but unfortunately I don’t think there’s much to be done. I’d avoid this location if possible."

"People working here (specifically the people processing packages) have so much attitude. They definitely don’t tell you all your options they want to send you back into their line- they don’t tell you to use their automated system or anything useful. This location has one automated station- and no package drops they take it behind the counter - problem is service is so careless and understaffed that you can stand there for 30 mins and no one will say I’ll take that from you. Do yourself a favor and skip the attitude and power trip…go somewhere else"

"Horrific customer service experience ever! Black girl with braces has no manners on how to talk to or treat customers. I went to ask a simple question as to how much an international delivery of 2 papers will cost. She kept saying she will need to go through process to tell me that. As she does not the weight of 2 peices of A4 paper☺️! Are you kidding me lol! Seems like she has no desire to help people and is miserable at her job. On top of that she just asked the next person to come while I was still talking to her about understanding different delivery options! She kept on making wierd grumpy faces while answering my questions! I request the manager of this post office to employ competent people who are happy to do their job!"

"I only gave 1 star because I can't give any less. Almost every time a package is sent to me or by me via USPS the package is lost or delayed and no one I speak to can ever give me information telling what happened. I am expective a package now that was shipped two weeks ago and tracking shows it's been scanned at 10 difference facilities in 2 difference states and is now sitting at a facility on the other side of the state. I opened a ticket to have the status researched only to have it closed on the same day with no follow up. I called the customer services line and the rep couldn't tell me anything more than what was on the website and blamed the addressing on the package though the original shipping info is all correct. I wouldn't be so upset if this was a one off, but this is the third time this year my packages have been mishandled and I've only used USPS 3 times."

"Horrible customer service and treatment. Incompetent staff, are unfriendly and unprofessional. Manager Janet could have assisted, instead, she avoided engaging because her lunch was in 40 minutes. We had a quick passport issue that could’ve been resolved in the moment, instead we had to book a 2nd appointment to come back. The woman helping us had told a family with a baby on a Friday to come back on Monday before 1p (they arrived at 12:35p). She turned them away a 2nd time in front of us, citing she was going to lunch soon and didn’t want to help. Absolute horrid customer service. Management should be ashamed."