Rio Vista Dodge Chrysler Jeep Inc

"Emailed them about a recall notice. I spent a bunch of time providing all needed info. Never even got a response"

"Rio Vista Dodge I called asking to have my recall done and the service advisor said he will order the part and call me. Will I never have heard from him? So, I call 3 weeks later and spoke with Randy the service advisor he said that they were unable to help me due to equipment. I manage 2 dealerships so I know about things in dealerships. I asked for the service manager and spoke with Carl who said the same thing except that due to the Covid problem he was not sure when it would get fix. I told Carl that time was not a problem that I could wait because I am in a Live in medical faciality and that will work because we live in town and my wife could drop it off. Carl told me he did not care where I was and that I should go to Fairfield Dodge what a very very bad attituded. Now we all know they are a very small dealership for Dodge and Ford and just hanging on by a thread don’t take my word look at their lot. In a small town would think they would make the best of every opportunity they could. I would get that equipment fix and have both service advisors make calls on all recalls bring the business in and use all equipment increasing their income. What I have found that all dealership lives in the same box and have no idea to think out of the box. I also believe they all went to the same school that’s why they all cry the same song. I quite working for dealerships because I do not live in a box."

"I will now be taking my business elsewhere for this point forward for service and recommend others to do so. Previously I have had nothing but great service from this location, for the past few years I’ve taken my Jeep here for oil changes and several months ago for a very serious and expensive (but reasonably priced) fix. My luck seems to run as of recently though. I was quoted an amount for parts and labor for a fix that was not vital, but I like to keep my Jeep as clean and fully functional as possible and due to warranty I need to keep the parts factory. Technician quoted me a price after a diagnosis and routine oil change. He said he would order the part and call me when it was delivered. Flash forward 2 1/2 months no word on the part. I call in and they say there’s no record of said part ever being ordered but he can have it within the week and then proceeds to quote me a price 3x what I had previously been told. I respond with the previous quote and the technician says he’ll transfer me to the parts manager and then hangs up. I call back a week later and I’m quoted a lower price this time (without saying anything about any previous quote) but it’s still 2x what I had been quoted a few months ago. I recently got my oil changed at Jiffy lube (due mostly to being and the technician there said my oil had been way overfilled and spilled all over my engine area. He was nice enough to take pictures for me before he did any work and explained some things as I’m not super car savvy but what he said about the sloppy work really sealed the deal and I will never return to this Jeep service department again."

"This was the best experience I had buying any vehicle yet. The staff was extremely helpful, very friendly, and worked with me through the entire process. I highly highly recommend going here. The next time I'm looking for another vehicle, I'm definitely going to go here again."

"I saw a truck on the lot but I like 30 minutes after the test drive we were approved great customer service and say enough about it"