Bristol Farms

"I shopped here two or three times per week. But I was very disappointed this time. My husband used the coupon last week and they didn’t gave him the olive oil which coupon marked buy $20 and get a free small olive oil. The next day, my husband came back and they don’t want to give him, said out of stock. But my husband said promise is promise. Then, they write a note to him showed they owed an olive oil for us. I went to the store to buy sushi and showed the note. The woman cashier said she remembered but she was very rude. She said our receipt had the oil and mean we were got the oil and try to get another free one. Because some water got on the receipt and some part of the receipt changed to the black color. But that woman said that because the oil and change the receipt color. I did not understand why she thought it was oil on the receipt and she could not gave it to us.I was so upset because I never met the person like her.The olive oil is only worth $12 and it was no reason to us to get the second free since waste our time and energy . So, from now our family will not shop there unless the woman leave. She is so rude and horrible. She tried to cover up their mistake and blamed the guest for the problem."

"This place is great. I get my coffee or matcha drink at the drink counter every work day. The employees are super nice and helpful. The only issue I have is that they only seem to have 1 person working the counter at all time which causes the line to pile up and I’m sure is super stressful for the employees. The other thing is there’s some kid they have working the counter sometimes and every time I order a matcha latte while he’s working it tastes disgusting! I don’t think he’s even using the matcha powder so I’m paying $5 for a nasty drink with no caffeine. It’s happened twice now so he shouldn’t be working there since he hasn't learned over the last few months. I feel management can do better."

"I love this store and the employees. Always kind and helpful. Post covid just disappointed with their products lately. There’s no salad bar, and baked goods are not the quality they used to be. My cranberry orange scone with 3 cranberries and almost no orange flavor. Love this place and hope it gets better."

"This is where you go when you want a top tier quality grocery shopping experience. Yes, it is well above average pricing compared to other markets but those who come here know that. This kind of market is not for everyone. I come here because I absolutely appreciate the customer service excellence and quality products they offer. Can always expect it to be clean and organized. I like that I can leisurely shop without big crowds and customers who shop here do not make a mess at the store like you sometimes see at other markets. You know when you see random items left in wrong aisles/sections because customers change their mind and leave them wherever throughout the store? It doesn't happen here. The staff here really do care about your shopping experience. Some items I love to purchase here - Poke in the seafood section by the pound. They offer ahi tuna and salmon poke. I've tried different supermarket poke offerings and Bristol Farms has the freshest quality. Way better than poke restaurants! - Bakery items. There was this huge hype over the maple pecan danish shared by Chrissy Teigen on social media. I hunted for it and it was sold out at this location! They only make them once per day in the mornings but the bakery staff graciously offered to make fresh ones even though I only wanted to get 1! This made me love coming here more. I got fresh made danishes straight from the oven. It took 30 mins but I didn't mind. I ended up getting 2 after all. Because it was so darn DELICIOUS, I came back the next week and got 4 more! - Deli salads by the pound like the Asian green bean salad and the spinach pasta salad. I like the quality of their made in house deli salads. Some items offered at the Newport Beach location aren't offered here but hopefully, it will be soon. - Snacks specifically chips. Not Frito Lays but those odd brands you only see at healthy or premium markets. Sometimes they have promotional pricing and some items that are not available at other stores like Sprouts or Mother's Market. - Frozen food items. They have interesting selection. There is plenty of parking They have senior hours from 6:00 - 7:00 am They take mobile pay i.e. Samsung Pay, Google Pay, and probably Apple Pay They sanitize shopping carts after each use They require masks to be worn during your visit There are marked areas for social distancing during check out I wrote too much but I hope it helps whoever makes use of this info!"