Kids Empire Pomona

"Great place for the kiddos, this location is way better than the Montclair mall location. The handful of times I've been here this location is never crowded and always clean"

"Please be aware! I booked a party online for 12/02/23 at Kids Empire Pomona. The kid's meal package we booked stated that pizza was included. We had to pay a $150.00 deposit to secure the time slot. On 11/27/23, Kids Empire Pomona contacted me and stated there was no pizza vendor available and that we would have to purchase on our own elsewhere and bring it in. Kids Empire offered me only a $3 discount per child but will still charge the full price for extra adults. Why would we have to pay full price on a package that was supposed to include pizza for our guests if they can't supply the pizza? I asked if I can get an additional discount because with no pizza that would bring the package down to the kids snack package which is $10 cheaper than the kids meal package per child. Pizza is the only difference between the $29.90 and $39.90 packages. I've spoken to two supervisors (Cynthia and Mary) on about the situation and they stated it was out of their hands and to contact their corporate office BUT they would offer a refund on the deposit. The corporate office does not have a phone number and can only be contacted by email. After 72 hours, we finally received an email back from Kids Empire stating that they would not give us our deposit back. Nowhere on the website did it state "No Pizza Vendor Available". I booked and paid a deposit for a party that should include pizza. If the website stated there was no pizza available as part of the kid's meal package, I would have not booked. I stopped receiving responses from corporate. This is misleading since the service is not being provided as advertised. I was denied a refund on my deposit and given a response that Kids Empire will use this situation as a learning experience to improve their services. This is unacceptable. They cannot use this as a learning experience at my expense. They cannot keep my money because they cannot provide the service as advertised. Please refund my deposit."

"Very clean. Reasonable priced snacks. Good music playing. Lots of fun things for kids to do like climbing, slides, balancing, playing soccer. Rideable motorcycles and claw machine are extra charge but also reasonable. Plus claw machine is a guaranteed win. Keep your receipt because they allow same day reentry if you want to go out to eat and come back. Spent a whole day of fun with my grandkids."

"My kids love it here. Went on a Saturday right when it opened at 10am and it was not busy at all. The staff indicated it gets busy after 12pm for parties. You can go in and out all day. They have a snack bar. Great place to get their energy out!"

"Quite possibly the best indoor playground we have been to. Super big space, three really good different slides. One that drops in really fast and even gave my Tummy the wee! A small Indoor soccer space, lots of obstacle courses. A light show in the dance hall just for more kidZ bop. Lots of tables for adults to sit and for parties, and it was immaculate. Clean clean clean. I really liked this space and so did the kids."