Rondo Pools TN

"Super professional staff and, even more impressive, an owner that truly cares about the quality of his craftsmanship."

"Excellent experience dealing with Steve and Dana at Rondo Pools. Their staff are top notch. They operate with integrity and the designs are gorgeous. I highly recommend this company."

"We bought a one-year old house from the original homeowners in May 2016 with a one-year old pool built by Pools By Rondo, or Rondo Pools TN, Franklin/Brentwood, TN for the original homeowners in May 2015. The backside concrete decking was sinking and we were told by the owner of Rondo Pools, Steve Rondo, and three of his service technicians-company representatives that everything else on the pool except the backside concrete decking (which Rondo Pools said they poured on top of improperly done excavation by another subcontractor) was covered by their warranty as represented on their website. We agreed to repair the backside decking at our expense ($2500). Rondo Pools’ service technicians-company representatives recommended doing the repair during the winter to avoid disrupting use of the pool during warmer times when we could swim. The owner of the company, Steve Rondo, had already given me a quote and we told the service technicians-company representatives several times as they came out to clean our pool each week that we would like to schedule this work to be done. No one from the company ever called us about scheduling this work. Soon after this, new cracks and sinking issues arose on the right side of the concrete decking. When Rondo Pools' service technician-representative came to inspect these new cracks, he told us the office told him as he was driving to our house that our Pentair pool pump equipment 3-year warranty was not transferrable to us from the original owners (per Pentair policy) but everything else about the pool except the backside decking (noted above) was covered by Rondo Pools' warranty. They told us during the same visit that they could no longer provide weekly cleaning of our pool since we were their only customer in Gallatin (about 45 minutes to an hour from their office and other customers in the Franklin, TN and Brentwood, TN areas). After the Rondo Pools' service technician-representative returned to Rondo Pools' office, we followed up with a phone call. We were told for the first time by Rondo Pools' office assistant that the warranty on the entire pool and concrete decking was not transferrable to us from the original owners. When I asked to see what was agreed upon in writing with the original owners in the original contract, they told me they could not share this information with me. All of this contradicted what we had been told by three of Rondo Pools' service technicians-company representatives on several occasions over the past year. I called Steve Rondo, the owner, to discuss this. He called back and left a brief phone message. I have tried contacting him numerous times since then, leaving phone messages and sending email. I have not heard back after several months. I even asked his brother, the owner of Rondo Pools in Arizona, to have Steve call me, but no response. Rondo Pools’ website touts their warranty as one of the best in the business: "Rondo Pools offers the longest and most comprehensive warranty in the pool industry. Lifetime structural warranty, 20 year finish warranty and a 3 year bumper to bumper equipment warranty.” Unfortunately, we found their verbal assurances, as well as their published warranty, to be worthless in our situation. I.e., no integrity. As I thought more about this, I wondered why Steve would risk tarnishing his business reputation over perhaps a couple thousand dollars he might have to pay to repair what his technicians-company representatives said Rondo Pools was responsible for. Furthermore, why would he pour a pool patio over an area he knew was improperly excavated and filled by another vendor-contractor? Seems like trouble is almost assured from this down the road -- at least for the customer, as in our case, but apparently not for Rondo Pools. We paid for the patio repair (by another vendor) and haven't had any issues since. The pool itself has always been good. But I wonder how much business Rondo forfeited from thousands of people reading my review which arose from their failure to do things correctly the first time."

"Built a pool with Rondo in 2014 in the Governors Club. The build process went very smoothly. Building another pool with them at our new house that we just completed. Steve is a great guy and will address any issue you have head on. The pool we built with them in 2014, needed nothing more than routine maintenance and the replacement of a few rocks on the hardscaping that came loose."

"Our only regret with our Rondo Pool is that we limited ourselves and didn't spend an additional 10k for plan A and went instead for plan B. The pool is beautiful. We are now enjoying our 6th summer with our pool. It has been easy to maintain with the in floor cleaning system, no machine to remove every time you want to swim. The folks at Rondo have provided efficient and timely support the few times we have had to all them for repairs, even showing me how to fix things should the same thing, like a failed light, occur again."