Jeffrey Court, Inc.

"Do not buy any products from Jeffrey court. The customer service is horrible and the products are defective. I have been waiting for seven weeks for a check to be mailed out to me to replace my shelves.!!!! In the future I'll Make sure the tile I buy is never from this company!!!"

"We purchased Jeffrey Court's Callalily White Mosaic Tile from Home Depot and installed it in our bathroom floor. After installation, we noticed that several of the tiles were discolored and it looked horrible. We had to pay our contractor $1,000 in labor to cut out the bad sheets and replace them with the correct shade of white. I reached out to Jeffrey Court via email and after a few days heard from Raul Castro, from Customer and Product Relations. He asked me to send photos and receipts, so I did just that and he's been ghosting me every since. After multiple follow ups, I have given up. I'm working to file a small claims suit against the Company to recoup the expenses we've incurred as a result of the poor manufacturing."

"I purchased Jeffrey Court Mosiac Tile from their Atlas, Chapter 17 line, through one of their authorized distributors, and was extremely disappointed in the quality of craftsmanship. I understand the crackle finish will have some minor discoloration but at $35.00+ a sq ft, I expected better. Three of the Mosiac sheets were unacceptable and the remaining six sheets had tile pieces that were crooked, chipped and/or not lined up to the other tile pieces. I returned the items and was dismayed that Jeffrey Court charged me a 20% restocking fee!!! Now, I can understand if I returned excess items that were perfectly acceptable in appearance and quality but these pieces were not in my opinion. I called Jeffrey Courts customer service regarding this and they said there was nothing they could do about the restocking fee which seems unfair given the lack of quality in craftsmanship etc... Fair warning to all homeowners looking at purchasing Jeffrey Courts tile products."

"Finally after many phone calls and social media postings Jeffrey Court did make things right. In my opinion it should not have taken this much effort on my part. I have revised my original 1 star rating to a 3 to reflect the resolution to my satisfaction. Thank you. Had the same experience as Simiak G. Manufacturer tile defect allowed tile to fail, pop out. Jeffrey Court denies responsibility, ducks calls, and just plain leaves you hanging. See the pic below and see the quality control issue for yourself. Stay away from Jeffrey Court Tile! Employee Raul Castro is the most ignorant and unprofessional person I have ever encountered in a business situation. Would give zero stars if I could."

"I purchased Jeffrey Court glass/tile mosaics from Home Depot and after installed by professional experienced company, the glass started cracking a few days after. Home Depot told me to contact manufacturer which I did. I brought 3 different professionals and they all said it's a manufacturing problem with the tile. After calling Jeffrey Court multiple times every single day for several weeks trying to get through to the person in charge, they promised me reimbursement for the cost of the tiles, roughly 36 sq. ft. It wasn't much and the labour was the big expense but I appreciated the offer and accepted but after that, the rep would not answer my calls and secretary kept on giving me the run around. After a few weeks of phone call sand emails, I gave up as I never heard back from them. Stay away!"