Kaizen Collision Center - Lemon Grove 3580 Olive Street, Lemon Grove, CA 91945

"I recently had an exceptional experience with Kaiser Collision Center. From the moment I brought my car in, the team there was professional and empathetic, setting a high standard from the start. They completed the repairs on my vehicle in just five days even though they gave me an estimate of 7 days, which was remarkable for what they had to do. When I received my car, it was spotless, looking as if it had just come off the showroom floor. There were absolutely no problems with the repair; it was flawless. The efficiency, friendliness, and outstanding work of the staff at Kaiser Collision Center have truly earned my trust and gratitude. Shannon and the rest of the staff were incredible! Thank you!"

"I highly recommend avoid this place, I went because the insurance have an agreement with them, when they "finished" they forget to re-fill the A/C gas, they didn't fix the extra tire mechanism, they replace the back door for a new one in some parts the clear is peeling and they just told me is "normal" is a new door. they told my wife they going to pay the rental car, when she picked up the rental called back to the office to ask if she may accept the extra charges (insurance), and they told her YES we will pay everything, at the end the unprofessional Rick just told us no I've never pay for that is impossible that any of my workers say "yes""

"I was involved in a hit and run and luckily no one was hurt. Thank you everyone at Kaizen! From the moment I walked in and was greeted by Sam to the help I received from Shannon. This was one of the best repair shops I’ve ever been to. Kaizen has just a gained a customer for life (hopefully I won’t need them) lol. The service was great, customer service was top notch. I highly recommend this business to anyone who wants good service."

"Shannon was my service advisor. He’s really great!!! They went above and beyond for my car and provided the best service. There was a scratch in the front of my car that was not apart of the insurance claim. He went ahead and got that fixed on the house. For TESLA owners, this is the shop you should take your car to. They’re professionals and speedy with the repairs. Tesla parts take awhile to get there’s, but that is the Tesla manufacturing issue not the shop."

"My experience at Kaizen is unacceptable - I recommend avoiding doing business with this location. The manager Rick Cisneros is completely unprofessional. The shop did not ask me any questions when dropping the vehicle off, and they failed to even inspect or diagnose the mechanical damage caused by the fender bender. They had my vehicle for 2 weeks before I reached out to get an update, which they responded - "it will be done tomorrow." I proceeded to call for the next 4 days in a row, each day getting told the same thing - "it will be done tomorrow." When finally "completed" I could see the body work was done very poorly and I had to point out that parts of the bumper were not aligned correctly. Since they couldn't diagnose or fix the mechanical issue, they told my insurance it was unrelated to the accident. Without seeing any pictures or knowing anything about the accident, they essentially accused me of attempting insurance fraud. I took the vehicle to a dealership and it was quickly diagnosed, and the pictures I took of the accident proved all the damage was related. My initial agent at Kaizen didn't communicate at all through the repair process, and when it was transferred to manager Rick Cisneros, he was very rude and unprofessional. Overall, for a simple fender bender, my vehicle was out of commission for over 6 weeks. Kaizen is responsible for most of that time and should not be trusted with any basic repairs."