Bay Saw & Tool Repair

"Took a Hilti concrete saw there for repair. Charged a fee to diagnose. That's fair, after months they called me and said they do not know what is wrong with it and they can't fix it. I go to pick it up and it is in hundreds of pieces. I ask them what they recommend I do now. They said bring it to someone who specializes in Hilti. I just turned around, walked out and left the saw. These people are seriously clowns. I'm sure Karma has already got them."

"Sent my angle grinder in to fix the arbor lock. Couple of weeks went by and i picked it up. It broke immediately upon the first use, right where it was supposed to have been fixed. I bring it in again. I wait a couple of months, call and ask and they say something else on it was broken. They didn't mention it the first time, so either they're trying to scam me or it was damaged when their first repair failed. Then they try to charge me for labor on the second repair. A repair that was brought about by their own incompetence. I explain this to the repair technician and she replies, "That's the manufacturers problem, not mine." Do yourself a favor and take your business somewhere else."

"Horrible customer service. Phone communication was terrible, probably the only time I would have rather spoke to a robot, would have been more intelligent than speaking to the human. I cancelled repair my line trimmer and leaf blower, they proceeded to work on my line trimmer after being cancelled. Charged me the fee to disassemble, then when I picked it up was told there was a fee to reassemble. I left there with my line trimmer in a thousand pieces. I called and asked to speak to owner or manager and the reply I got was "WHY, WHAT FOR?" Overall very rude, horrible communication, terrible customer service! I will be contacting sears and recommending that they cancel their contract with Bay Saw and Tool! DO NOT USE BAY SAW AND TOOL!!!!!"

"This place is a rip-off!!!!!!!!! I brought my saw in for repair, I told them what was needed to fix it. When I called after a week, they told me the parts were on order. When I called after 2 weeks, they told me the parts were not there yet. When I called after 4 weeks, they told me my Rigid saw that I bought at Home Depot was a "knock-off" because they could not find the model number. I was frustrated that after 4 weeks and no phone call my saw was not repaired, so I told them I would come to pick it up. I got there about 90 minutes later to pick up my saw and much to my dismay, it was dismantled!!!!! AND, they charged me $95.00 to dismantle it for a diagnoses, which I told them to waive when I dropped it off because I told them it needed brushes and a switch. What a bunch of crooks - STAY AWAY!!!!!!!! Maybe that's why the first to initials of their business are BS."

"Took my Mom's Lawn Mower in for a non start, They called my mom and told her that this and that needed repaired, next we go and pick it up and they add $20 more dollars. So the total for a 5 year old lawn mower was a little more than $200. I then asked them for the old parts they took off they said they threw them away. I then took to a great repair shop, and asked them to look over every thing that they did. They say 3/4 of what they installed never needed to be done just needed a new carburetor So this shop is as crooked as some of those used car dealerships. Go find some one else like Cutting Edge Lawn Mower, or Mello's Lawn Mower."