VCA Eads Animal Hospital 3210 Cypress Ridge Drive, Arlington, TN 38028

"Pleasantly wonderful glad to have found my baby a good doc"

"Seven years ago I moved from Tipton County to Fayette County and needed a vet for my 5 year old (at that time) toy poodle. From the start I was pressured (almost guilted) into allowing them to provide the best quality of care for my fur baby. Who wouldn't want that for them? That first visit for just his annual check up was over $800 but I rationalized it that he was getting the best treatment. If they see you may be wavering over the cost, they oversell this 'Care Club' to help pay for all this over a period of time. I'm thinking I'm doing what is best for my baby. So the next year they convince me to buy into the dental portion of 'Care Club' for his good oral health. It was a financial burden but anything for my baby. Fast forward to 2022. In January, at his regular checkup, I was told by Dr. Mikki that my baby had a heart murmur and needed a $600 CT to see if there was any heart disease. Many questions were asked, his life was not in danger, so I made the financially responsible decision for me, at that time, not to have the CT done. In February of 2022, I took him to have his regular cleaning done. During the procedure Dr Mikki found several bad teeth that needed to be extracted in which I gave my consent to remove. When I picked him up that afternoon I asked about antibiotics and Dr Mikki said she didn't "see" any infection so she didn't prescribe him any. Being a previous dental worker, my thought was you don't always "see" infection but she is the doctor who knows more than me. Less than three weeks later my dog died from a massive heart attack. I immediately contacted VCA and asked why they didn't provide my baby with an antibiotic KNOWING he had a heart murmur and possible heart disease. Their answer? Not in our protocol! After a period of grieving, I contacted several specialty veterinarian dental practices about the protocol that should have been used in an 11 year old with a heart murmur. ALL told me antibiotics should have been utilized before and after any dental extractions. I called the 'Care Club' to explain what happened and asked for the dental charges to be removed as they basically killed my dog. The 'Care Club' said that VCA Eads would have to remove the charges. I called VCA and that's when VCA Eads true colors came out. Zero acceptance of their responsibility, Zero empathy or compassion for me. So I continued to pay that 'Care Club' until the fall of 2022, when I felt I had paid enough to cover the check up he had in January before the cleaning/extractions. I changed my payment method and Care Club was unable to automatically debit my account. The first missed payment, the Care Club contacted me and I again explained this whole ordeal. Fortunately, Care Club was empathetic and said they would make note, apologized for calling me and gave me condolences on my loss. Something VCA Eads has yet to do!!!! IF VCA Eads had realized their mistake, this review wouldn't even be here BUT they are doubling down! Today I get a call from a collection agency harassing me over this bill that they have now enormously overinflated with fees. I am saying this in a public forum just like I told the CA, "I'm not paying you another dime for killing my dog. IF you want to take me to court over this, please do!! I have his bills, medical records, legal representation, along with standard protocol from experts in canine dentistry and statements from other local vet offices showing your prices are overinflated and you perform tests and procedures on animals that are not necessary every single year.""

"Nice and clean. Staff is so friendly and helpful. They were not over-booked. My dog was seen quickly, and they took care of all of his exams and vaccines in a timely manner. We were in and out. I am very happy with Eads VCA!"

"I recently moved to the area and have been bringing my barn cats to see Dr Sandy. The entire staff is so kind and accommodating and I have been very pleased with the pricing - where I’m from, I would be paying almost twice as much for the care my pets receive. The facility is large and clean and their front staff is flexible and empathetic. Dr Sandy is knowledgeable and patient, willing to take the time to answer any questions I have. She clearly has lots of years of experience and I’m grateful to have her partnership. She recently performed a surgery on one of my cats and went above and beyond to ensure he was safe and healthy before, during, and after the surgery."

"We have been using them for 6 years now. They have always genuinely cared about our cats and now our young dog. They once gave a personal phone number when we were worried about a pet. We reccomend them to everyone."