J. Kyle Smith, OD

"never again!! he got my prescription wrong, twice, instead of going back a third time, i went to Dr, miller. I'm out several hundred dollars for a pair of glasses that are useless to me."

"Walked in today with my my glasses that I depend on all day which needed repair. I had been hit, while wearing them, with a thrown ball. They were damaged on both arms. They spent the time to fix tem and make sure they fit properly. Then only charged me $5!. Such courteous service."

"No one should have any hesitancy seeing Dr. Smith. I felt immediately at ease. Dr. Smith is humerous, friendly and efficient, and obviously a .professional. What's not to like? (probably wouldn't hurt to tell him that you're a Tarheels fan; he just might give you a discount)."

"When I went in and picked up my glasses they were adjusting my glasses and I got told that I was picky my glasses are crooked still like legitimately crooked add to iceing Tops that cake they messed up my prescription I cannot see out of one of my lenses but I am not in the position to leave what I am doing to go get this fixed cuz I cannot be with out glasses for 2 weeks. Dont wast your time."

"Doesn't care about his patient! Major FAIL! Beware! I am going blind at age 72. I went to see Smith on Valentines Day, 14 Feb 2018, for an eye exam and, I had hoped, to get an appointment for cataract removal surgery. A consult for Lasik cornea correction had been discussed as a next step and Smith said he would refer me. I do have AMD (Age-relate Macula Degeneration) but that is not connected to my other concerns for cataract surgery or Lasik. However, my limited vision will be improved by both. Unfortunately, once confirming AMD, this "eye specialist" seemed to lose interest in me and my case. Was it because there was not enough profit for him? Was I too old and dumpy for his practice? Was it that I am going blind and who cares? I had to urge Smith to write to the VA to see what they would cover... then we could pursue further options. He told me it would take a few weeks before we could get an answer back. Okay. I gave the doctor all the info I had including about my VA clinic and where to send the letter, etc. I left feeling that my case was being handled, if reluctantly. After 7 weeks of not hearing from Smith or his office, in the first week of April, I called the doctor back. The receptionist said she would ask the doctor and call me right back that day. She did not call me right back. I called again the next week on Monday 9 April. The receptionist asked me to which VA facility should Smith address the letter. THE LETTER HAD NOT YET BEEN WRITTEN YET, much less sent. The stress of going blind is HUGE and being forgotten by Smith is a stab in the heart. I will never forgive his sloppy poor case management for me. My suggestion, find a better eye doctor."